Customer Experience Representative

Customer Experience Representative

Visual Comfort & Co. is the world's premier resource for luxury decorative and architectural lighting—and we're looking for someone who shares our obsession with beautiful design and extraordinary client experiences. If you have an eye for design, a passion for sales, and a genuine love of lighting, this role was made for you.

The Customer Experience Representative at our state-of-the-art Customer Experience Center in Skokie, IL is the face of one of the most respected names in luxury lighting—working directly with trade professionals and consumers to guide them through our curated collection of world-class fixtures and turning their vision into luminous reality. This is more than a customer experience role: it is a launchpad. High-performing Customer Experience Representatives are positioned for advancement into specialized design consultation, key account management, product expertise, and leadership roles throughout Visual Comfort & Co.

Visual Comfort Offers:

• Work-Life Balance: Monday - Friday, 7:30am – 4:00pm or 9:00am - 5:30pm
• Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
• Paid Time Off: Generous vacation accrual and paid time off policies.
• Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
• Compensation: Competitive compensation.
• Health Benefits: Visual Comfort covers the majority of employee medical premiums, and offers competitive vision and dental coverage available starting the first of the month following your start date.
• Insurance: Company-provided life insurance and short-term disability coverage.
• Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.

How Success Is Defined:

Sales and Client Experience:

• Deliver a white-glove experience to every client—whether a trade professional or homeowner—that reflects the Visual Comfort brand's commitment to luxury and excellence
• Build and nurture lasting relationships with architects, interior designers, builders, and consumers through genuine, design-driven engagement
• Achieve and exceed individual and team sales goals using a consultative, client-first approach that puts design at the center of every conversation
• Guide clients through our extensive portfolio with expert product knowledge, genuine enthusiasm, and an instinct for beautiful spaces
• Manage the full client journey—from initial inquiry through order completion—ensuring a seamless, elevated experience at every touchpoint

Product Knowledge & Design Support:

• Develop deep expertise in the Visual Comfort portfolio—from iconic designer collaborations to architectural-grade solutions—and translate that knowledge into inspired client recommendations
• Assist clients with product selection, specification, and documentation in support of residential and commercial projects
• Respond to client inquiries with thorough, accurate guidance on proposed lighting solutions—turning technical specs into compelling design stories
• Stay current on the latest advancements in luxury lighting, smart controls, and automated shading technology to position yourself—and our clients—at the forefront of design

Customer Experience Center Operations:

• Ensure the Customer Experience Center consistently reflects brand standards—immaculately presented, thoughtfully organized, and always ready to inspire
• Develop proficiency in the company's order entry and client management systems, ensuring accuracy and efficiency in every transaction

What You Will Bring:

• 2+ years of experience in a client-facing role in luxury retail, lighting, interior design, home furnishings, or a related field—a true love of the category matters most
• Sales-driven mindset with a proven ability to build relationships, meet goals, and elevate every client interaction
• Genuine passion for design, lighting, and delivering exceptional experiences that clients remember and return for
• Strong visual and aesthetic sensibility—you notice light, appreciate craft, and understand why the right fixture changes everything
• Bachelor's degree preferred
• Proficient with Microsoft Office Suite; experience with CRM/ERP systems (D365 or JDE a plus)
• Warm, polished communicator—effective by phone, email, and in person
• Organized and detail-oriented, able to manage multiple client relationships simultaneously
• Familiarity with lighting technology (color temperature, CRI, lumens, dimming, control systems such as Lutron or Controls) a plus—genuine curiosity and eagerness to learn is what matters most
• Ability to represent the Visual Comfort brand with professionalism and pride at client meetings and industry events
• Collaborative team player who contributes to a culture of excellence and continuous growth
• Committed to ongoing learning and staying ahead of trends in luxury lighting and interior design
• Consistently represents Visual Comfort's brand values and commitment to service.

Your Career Path at Visual Comfort & Co.:

At Visual Comfort & Co., we believe in developing talent from within. The Customer Experience Representative role is intentionally designed as a foundation for a rewarding, long-term career. High performers in this position are well-positioned to advance into specialized roles including Design Consultant, Key Account Manager, Product Specialist, Training & Development, and leadership positions throughout our growing organization. When you join our Customer Experience team, you're not just starting a job—you're beginning a career with one of the most exciting and innovative brands in luxury lighting.

Compensation Range: $24 - $30 per hour

Compensation is based on individual factors, including skill set, relevant experience, and work location

Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information, or any other legally protected status.

To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, Visual Comfort & Co., will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit including optional practical training (OPT) or curricular practical training (CPT).