Practice Manager

Practice Manager

Position Information

Recruitment/Posting Title - Practice Manager

Job Category - Staff & Executive - Healthcare - Medical and Patient Services

Department - RWJ - Otolaryngology HNS

Overview - New Jersey's academic health center, Rutgers Biomedical and Health Sciences (RBHS) takes an integrated approach to educating students, providing clinical care, and conducting research, all with the goal of improving human health. Aligned with Rutgers UniversityNew Brunswick and collaborating university wide, RBHS includes eight schools, a behavioral health network, and five centers and institutes that focus on cancer treatment and research, neuroscience, advanced biotechnology and medicine, environmental and occupational health, and health care policy and aging research. Our faculty are teachers, clinicians, and scientists with unparalleled experience who advance medical innovation and provide patient care informed by the latest research findings. We offer an outstanding education in medicine, dentistry, pharmacy, public health, nursing, biomedical research, and the full spectrum of allied health careers. Our clinical and academic facilities are located throughout the stateat Rutgers UniversityNew Brunswick, including Piscataway; and at locations in Newark, Scotch Plains, Somerset, Stratford, and other locations. Clinical partners include Robert Wood Johnson University Hospital in New Brunswick, Newark's University Hospital in Newark, and other affiliates. Through this community of healers, scientists, and scholars, Rutgers is equipped as never before to transform lives.

Posting Summary - Rutgers, The State University of New Jersey, is seeking a Practice Manager for the department of Otolaryngology at the Robert Wood Johnson Medical School. Responsible for the overall management of clinic operations, business functions and support functions. Directs, coordinates and supervises all operating, medical care delivery, and staff functions within the sites. Responsible for profitability and overall patient satisfaction. In conjunction with the physician staff, responsible for providing quality medical services.

Among the key duties of this position are the following:

• Meets all critical performance measures including appointment access standards, waiting time on site, complaints and appeals processing, member satisfaction with services and member retention.
• Maintains appropriate levels of medical coverage for the practice site ensuring clinical and telephonic access to provider of care.
• Meets frequently with key managers to provide direction, coaching and advice on a daily basis to ensure success in meeting practice goals and objectives.
• Develops and maintains a patient focused, customer oriented, quality driven, team oriented environment. Works to ensure coordination of activities between front desk staff, nursing and medical practice.
• Directs, supervises, coordinates specific functions and activities of clinic as requested including computer systems, accounting, materials management, human resources, data processing, maintenance, support services, etc.
• Assists in development of marketing of new products, services, and subsidiaries.
• Recommends the hiring, firing, promoting, demoting, merit increases, transfers and/or disciplining of employees. Assists in the selection, employment, development, and management of employee and responsible for clinic personnel policies and practices.

FLSA - Exempt

Grade - 32S

Salary Details

Minimum Salary - 116601.000

Mid Range Salary - 147501.000

Maximum Salary - 178400.000

Benefits - Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include: Medical, prescription drug, and dental coverage Paid vacation, holidays, and various leave programs Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options Employee and dependent educational benefits (when applicable) Life insurance coverage Employee discount programs

Position Status - Full Time

Working Hours

Standard Hours - 37.50

Daily Work Shift

Work Arrangement - This position requires a fully on-site work arrangement.

Union Description - MPSC - Legacy UMD

Payroll Designation - PeopleSoft

Seniority Unit

Terms of Appointment - Staff - 12 month

Position Pension Eligibility - ABP

Qualifications

Minimum Education and Experience - Bachelor's Degree in Business Administration or health related field. Plus six (6) years of relevant managerial experience or a combination of relevant managerial, professional level clinical or professional level business office experience in an ambulatory academic office or a group practice facility. Two (2) years of relevant supervisory experience required. Equivalent experience, education and/or training may be substituted for the education requirements.

Certifications/Licenses

Required Knowledge, Skills, and Abilities - Knowledge of the following: Principles and practice of health planning, and management sufficient to manage, direct and coordinate operations; purpose, organization and policies of the community's health systems sufficient to interact with other healthcare providers; policies and procedures of a clinic sufficient to direct its operations and to provide effective patient care; principles and practices of employee development sufficient to ensure organizational productivity; computer programs and applications. Skills in the following: Ability to exercise a high degree of initiative, judgment, discretion in decision-making to achieve organizational objectives; analyze situations accurately and take effective action; establish and maintain effective working relationships with employees, policy-making bodies, third-party payers, patients and the public; organizing work, making assignments and achieving goals and objectives; exercising judgment and discretion in developing, applying, interpreting and coordinating departmental policies and procedures. Following abilities: Ability to assume responsibility for quality control standards; organize and integrate organizational priorities and deadline. Outstanding human relations and leadership skills, and the ability to function in a team environment are required. Demonstrated knowledge of how to accomplish superior performance in a unionized environment is necessary.

Preferred Qualifications

Equipment Utilized

Physical Demands and Work Environment - Physical Demands: Standing, sitting, walking, talking and hearing. No special vision requirements. Lifting up to 25lbs. Work Environment: Office environment. Moderate noise.

Special Conditions