Sales Specialist Front End

Company Description

Eataly is the world’s largest artisanal Italian food and beverage marketplace! Eataly is not a chain; each Eataly is different, with its own character and own theme – but all with the same aim... for our guests to:

• EAT authentic Italian food at our restaurants, cafés and to-go counters
• SHOP a selection of high-quality Italian, local and homemade products
• LEARN through our classes and our team’s product knowledge

Job Description

The Front End Specialist assists in the day-to-day Front End and cashier operations of the store. Reports to the Front End Manager.

• Handles monetary transactions and performs advanced cashiering duties
• Approves voids, employee discounts, returns and exchanges
• Processes and settles daily cash and credit transactions
• Documents and communicates overages, shortages, sales data and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Processes and monitors currency orders to ensure that cash is always available for transactions

• Performs other duties as required or assigned
• Oversees prompt and accurate fulfillment of online orders through platforms such as Instacart and Mercato
• Answers enquires about online orders and provides information on products
• Confirms and locks customers’ orders and communicates fulfillment timelines
• Handpicks items on customers’ lists; scans using a handheld mobile device; runs items through the checkout counter and pays for them through cash or credit/debit cards
• Collects cash, checks, or charge payments from guests and provides change and charge vouchers if needed
• Ensures accuracy of cash bank by counting cash, checks, and charge payments at end of shift
• Documents and communicates overages, shortages, sales data, price changes, and technical or price discrepancies, communicating issues to the appropriate managers and departments
• Orders and monitors inventory of supplies needed for the Front End
• Returns carts and baskets to their central distribution areas, takes back go-backs/damages, fixes displays, and helps restock
• Does regular checks of inventory with Retail Department Heads to update digital platforms as needed

Qualifications

• 2+ years of experience in a retail setting
• Ability to handle money accurately and perform mathematical calculations
• Intermediate computer skills including e-mail and Microsoft Office
• Bachelor’s Degree preferred

Job Requirements

• Availability to work onsite with a flexible schedule often including weekends
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting

Additional Information

Benefits and Perks

• Medical, Dental, Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match
• Free family meal daily
• Discounts at Eataly
• Referral bonus program
• and more!

Compensation: Pay range is set from $21 - $22 an hour

Eataly is an equal employment opportunity employer. It is the Company’s policy to not unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, religion, national origin, age, disability or any other characteristic made unlawful to consider by applicable federal, state, or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eataly’s policy to comply with all applicable federal, state and local laws regarding consideration of unemployment status, salary history, credit/bankruptcy history and criminal background/conviction history in making hiring decisions. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.