Consumer Loan Servicing Specialist

Consumer Loan Servicing Processor 1

The expected rate of pay for this position is shown above. Compensation offers are based on a wide range of factors including relevant skills, training, experience, education and, where applicable, licenses or certifications obtained. Market and organizational factors are also considered. In addition to your base rate of pay and a competitive benefits package, successful candidates may be eligible to receive cash or equity-based incentives based on the role and performance.

Reports To: Consumer Loan Servicing Manager

Department: Loan Servicing/Consumer

FLSA Status: Non-Exempt

Purpose: The Consumer Loan Servicing Processor 1 is responsible for booking and maintaining all Consumer related loans on the Banking System. This position will maintain all adjustments and revisions to the loans throughout the life of the loan. This position will also verify that proper documentation is received and/or filed to ensure the intended collateral for the loans is secured and will research items that are missing.

Supervisory Responsibilities:

Degree of Supervision Received: Moderate

• Supervision Received (title): Consumer Loan Servicing Manager

Degree of Supervision Given: None

• Supervision Given to (Titles): N/A

Essential Functions:

1. The major duties of the job that constitute the fundamental tasks and or responsibilities of the position. Employees must be able to perform the essential functions of the position with or without reasonable accommodations.
2. Performs a thorough review of all file information related to Consumer loans that are submitted for booking to ensure receipt of required loan documentation and to obtain corrections as needed
3. Establishes new Consumer loans on banking system ensuring that all data is accurately entered, and all accounts are following bank lending policy. Makes corrections as required and ensures that booking procedures are correct.
4. Performs maintenance to loans as requested including but not limited to unposted items, charge-off, shadow account processing, automatic funds transfer, reversals, due date changes, fee assessments and reversals, deferments, account verification and Over Draft Protection (ODP) maintenance. Automated Clearing House (ACH) set up and maintenance
5. Process payments returns and maintenance as necessary in accordance with the terms of the loan.
6. Provides support to Bank staff on loan accounts responding to customer service phone calls and assisting with loan questions
7. Performs next day review on all maintenance performed by other processors as a result of requests from other departments or errors found.
8. Maintains collateral accounts to reflect proper collateral control. Utilizes the Collateral Tracking system and third-party system to track and follow up on any identified exception items.
9. Demonstrates the standards and principles of the Five Star Bank experience in every interaction with internal and external customers and associates. Incorporates the high-performance behaviors of teamwork, leading by example and service in every facet of work.
10. Demonstrate the standards and principles of the Five Star Bank experience in every interaction with internal and external customers, associates, and stakeholders. Incorporate the high-performance behaviors of teamwork, leading by example, and service in every facet of work.

Job Related Qualifications Education and Prior Experience:

Required:

• Education: High School Diploma or equivalent
• Prior Experience: 1+ years in Customer Service
• Licenses or Accreditation : Specialty Area (if applicable)

Preferred:

• Education: Associate Degree in Business or related field
• Prior Experience: 1+ years Banking Environment
• Licenses or Accreditation : Specialty Area (if applicable)

Competencies:

1. Excellent verbal and written communication

1. Strong analytical and problem-solving skills
2. Excellent organizational skills and attention to detail
3. Excellent time management skills with a proven ability to meet deadlines
4. Responds to requests for information in a timely and professional manner
5. Ability to work with all levels of staff and management
6. Working knowledge of Microsoft applications with ability to learn new and existing Banking software

Physical Requirements:

1. Able to regularly sit for prolonged periods of time.
2. Able to lift 20 lbs.
3. Extensive computer usage is required.

This job description is not exhaustive. The Consumer Loan Servicing Processor 1 may be required to perform other duties as assigned.