Level I Helpdesk Technician

Level I Helpdesk TechnicianActure Solutions is looking for a dedicated and service-minded IT Level I Desktop Technician to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector—this is your opportunity to grow in a supportive, people-first environment.As a Desktop Technician, you'll be the first line of technical support for users including teachers, staff, and administrators. You'll report directly to the Senior Technology Operations Manager and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:Providing responsive first-level support for desktop, software, and application-related issuesDiagnosing and resolving technical issues with Windows and Mac operating systems, Microsoft Office, Google Workspace, and other applicationsSupporting installation, configuration, and maintenance of desktops, laptops, printers, and peripheral equipmentManaging support tickets, ensuring accurate documentation and timely resolutionsEscalating unresolved problems to higher-tier support as neededAssisting in new hardware and software deployments, system imaging, and configurationOffering user guidance and training on everyday tech toolsPerforming basic network troubleshooting, including connectivity and printer accessMaintaining inventory of IT assets and support documentationUpholding IT policies and ensuring compliance with company standardsWhat You Bring1–3 years of desktop/application support or relevant technical support experienceExperience with Microsoft, Apple, and Google platformsStrong hardware support skills for PCs, laptops, printers, etc.Familiarity with networking, connectivity, and printer troubleshootingAbility to manage help requests using a ticketing systemExcellent problem-solving, analytical, and communication abilitiesExperience working with or supporting educators is a plusCapable of working independently and collaborating with a teamApplicants must live within a one-hour commute of the job locationOnly US Citizen or Green Card Holders can be considered for this roleSkills for SuccessA customer-first mindset with a passion for helping othersDetail-oriented, organized, and eager to grow professionallyAble to juggle priorities and resolve issues efficientlyPhysical RequirementsAbility to lift and move computer equipment as neededComfortable with walking between school buildings throughout the dayWho We AreActure Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List. At Acture Solutions, we don't just support IT—we support people. We prioritize a "people first" culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.What We OfferCompetitive salary: $40,000–$55,000 annually (commensurate with experience)Medical insurance with zero deductible, plus vision and dental coverage401k plan and generous paid time offPaid time off aligned with school holiday closuresEmployee Assistance Program (EAP)Opportunities for professional growth and skill developmentReady to Get Started? If you're passionate about technology, love helping others, and want a meaningful role that supports education—apply today. A valid driver's license, fingerprinting, and background check are required.Full-time, Monday–Friday, 7:30 a.m.–3:30 p.m. ET with occasional event evenings and weekend work