Physician (Primary Care)

Assistant Chief, Primary Care Services

Duties include but are not limited to the following:

• The Assistant Chief, Primary Care Services, will provide leadership, direction, and day-to-day supervision of the primary care providers, and work in conjunction with the HAS Supervisor and Nursing Supervisor to implement and sustain PACT, and ensure timely access and patient satisfaction. The incumbent must possess clinical knowledge that provides the ability to manage the primary care program, specifically in regard to patient satisfaction, quality of care, and access.
• Duties will include preparation of annual proficiency reports; quarterly OPPE updates and feedback; recruitment of providers; P4P documents; EPRP feedback; FPPE completion; disciplinary actions; leave and time card approvals; clinic profiles; working with the patient advocates to resolve complaints; preparation of controlled correspondence; membership in the Salisbury PCSL; and other duties as assigned.
• The Assistant Chief, Primary Care, in conjunction with the Medical Director, and the ACOS of Primary Care Service Line will be responsible for planning, organizing, developing, implementing, controlling, and refining a comprehensive patient management/clinical support/administrative program which provides services and technical counsel necessary to meet clinical, procedural, legal, and administrative requirements relating to the care and treatment of outpatients to achieve maximum utilization of patient care resources in a cost-effective, efficient, and timely manner. Broad clinical and administrative expertise is required to meet the needs of the patient population, in order to integrate primary functions into the care delivery of the Charlotte HCC, and coordinate Veteran care with other VA and non-VA entities within and outside VISN 6.
• The Assistant Chief, Primary Care may participate as a member, lead or champion of process improvement teams, leadership committees such as Medical Staff, PACT, Peer Review, CEB, PSB, etc. He/she may be tasked with providing active leadership and decision-making for the organization, responsible for strategic planning, the budget process, and performance improvement initiatives.

Core Professional Competencies (Non Clinical):

• Interpersonal Effectiveness: Sustain collaborative working relationships with other staff, assist in resolving conflicts, and contribute to the accomplishments of VISN and Medical Center strategic goals and performance measures. Evidenced by: Visibly present at assigned committee meetings and positively contributes to these committees. Visibly works to efficiently use resources as evidenced through the application of advanced clinic access principles, call schedules, etc. Maintain open dialogue with the service line leadership regarding concerns/issues which need to be addressed.
• Service: Works effectively within a team environment contributing to the effectiveness of the team to deliver safe, cost-effective, quality, timely, and patient-focused care. Evidenced by: Visible evidence of fostering a positive team environment, feedback on customer service quick cards, patient correspondence, and Press Ganey. Medical practice exhibits sound medical practice and effective use of medical center resources.
• Systems Thinking: Actively demonstrates the ability to understand the complexity of an integrated medical care delivery system and how change affects the system as a whole. Evidenced by: Exhibits knowledge of actions impacting performance measures, wait times, patient satisfaction, and improving access to care.
• Creative Thinking: Demonstrates the ability to think and act innovatively looking beyond day to day operations. Evidenced by: Proactive planning and challenging systems and processes to improve access to care and the care delivery process. Actively participates in performance improvement activities.

EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact View email address on click.appcast.io, the EDRP Coordinator for questions/assistance

Pay: Competitive salary, annual performance bonus, regular salary increases

Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)

Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA

Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Licensure: 1 full and unrestricted license from any US State or territory

CME: Possible $1,000 per year reimbursement (must be full-time with board certification)

Malpractice: Free liability protection with tail coverage provided

Contract: No Physician Employment Contract and no significant restriction on moonlighting

Work Schedule: Monday - Friday, 8:00am - 4:30pm