Guest Service Agent

Job Description

Job Description

Guest Service Agent

???? The Tony Hotel - Miami Beach
Miami Beach, FL | Full-Time | 100% On-site

About Us

At The Tony Hotel, hospitality is more than a service—it's about creating memorable experiences. As a boutique hotel in the heart of South Beach, we pride ourselves on delivering personalized service in a welcoming and collaborative environment.

We're looking for a Guest Service Agent who is passionate about hospitality, enjoys connecting with people from around the world, and thrives in a fast-paced hotel environment. If you love creating exceptional first impressions and making every guest feel at home, we'd love to meet you.

What You'll Do

As a Guest Service Agent , you'll be one of the first and last people our guests interact with, making you an essential part of their overall experience. You'll work closely with the Front Office team to ensure every stay is seamless, welcoming, and memorable.

Responsibilities

• Welcome guests with a warm, friendly, and professional attitude.
• Manage guest check-in and check-out efficiently and accurately.
• Handle reservations, room assignments, billing, and payment processing.
• Respond promptly to guest requests, questions, and concerns while providing exceptional customer service.
• Share recommendations for local attractions, dining, transportation, and hotel amenities.
• Coordinate with Housekeeping, Engineering, and other hotel departments to ensure guest needs are met.
• Maintain accurate guest records using the hotel's Property Management System.
• Follow cash-handling procedures and hotel security protocols.
• Help create memorable guest experiences that encourage repeat visits.

What We're Looking For

• Previous hotel front desk or guest service experience preferred.
• Passion for hospitality and delivering exceptional guest experiences.
• Excellent communication and interpersonal skills.
• Positive attitude with a professional and welcoming demeanor.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• Excellent problem-solving skills and attention to detail.
• Experience using the Medialog Property Management System (PMS) is preferred.
• Proficiency in Microsoft Office is a plus.
• English required; Spanish preferred. French or additional languages are a plus.
• Availability to work flexible schedules, including evenings, weekends, and holidays.

Why Join Angler's Hotel?

• Comprehensive benefits package, including medical, dental, and vision insurance
• Paid Time Off (PTO)
• Opportunities for professional growth and career advancement
• Collaborative and supportive team environment
• Work at one of Miami Beach's most distinctive boutique hotels
• Meet and connect with guests from around the world every day

If you're passionate about hospitality and enjoy creating unforgettable guest experiences, we'd love to hear from you. Apply today and become part of the The Tony Hotel!