Guest Services Coordinator

Job Title

Location: Riley Hospital - primarily coverage in Emergency Department but may float to other areas if there is a business need.

Hours: 11pm-7am - may work an average of 24 hrs/wk weeknights and weekends depending on the needs of the department

Sets the tone for an exceptional experience by welcoming all guests to our organization in a friendly, helpful manner. Serves as an information resource by answering questions, providing accurate up-to-date information and giving directions to areas within the hospital and any adjoining medical facilities. Responsible for being a culture champion by embracing and demonstrating the mission and vision of the organization. Requires a concierge level customer service attitude.

Key Responsibilities:

• Serve as a welcoming and professional representative of the organization.
• Engage with a large volume of patients, families, and visitors, we average 1,5002,000 interactions each day
• Utilize computer systems efficiently to access and communicate information.
• Escort patients and family members to various locations throughout the hospital.
• Assist out-of-town and out-of-state visitors by providing information about the hospital, local community, and surrounding resources

Must Have:

• Strong customer service skills with a passion for helping others.
• Flexibility to work at different locations as needed.
• Comfortable initiating and engaging in conversations with patients, families, and visitors.
• Ability to remain active throughout the shift, including walking approximately 10,00015,000 steps per day.

Requirements: High School Diploma/GED required. Previous concierge level customer service experience preferred. Previous healthcare experience involving patient/public contact preferred.