Catering

Job Description

Job Description

Catering

Hourly | Catering Operations

Type

Hourly

Reports To

Catering Manager

Scope

Delivery

Cert Required

Valid Driver's License

Position Summary

At la Madeleine, we believe in creating a warm, welcoming space where guests can relax, connect, and enjoy delicious French-inspired food. Founded over 30 years ago, la Madeleine brings the charm of the French countryside to America. We’re more than just a bakery—we’re a place for connection, where guests are greeted with a warm “Bonjour” and served by a team passionate about hospitality. At la Madeleine, we spark joy every day.

The Catering Associate is responsible for the overall execution of daily catering responsibilities, ensuring quality and timeliness of deliveries to our Guests. As a Catering Associate, you’re knowledgeable of la Madeleine’s expectations and standards for Guest service, quality, and sanitation, and you help market la Madeleine’s delivery business while executing both home and business deliveries.

Why You’ll Love Working at la Madeleine

• Earn Extra:  Through our café tip pool.
• Flexible Scheduling:  AM/PM shifts, part-time or full-time options available.
• No Late Nights:  We close by 9:00 PM to protect your work-life balance.
• Career Growth:  Clear paths for advancement, learning, and operational development.
• Competitive Pay:  Attractive hourly compensation matching experience and talent.

What You’ll Do

Order Fulfillment & Delivery

• Manage the catering order process and ensure every order is accurate.
• Deliver orders to residential and commercial Guests using a personal and/or company vehicle.
• Collect all order payments by following la Madeleine's Cash Handling Guidelines and ensure accuracy of transactions.
• Clean and maintain catering equipment, vehicle, and serving utensils.

Guest Service & Brand Representation

• Act as a Brand Ambassador for la Madeleine—always professional, positive, and courteous with Guests.
• Maintain knowledge of all menu items (permanent and seasonal), with the ability to describe products to Guests and suggestively sell.
• Resolve guest complaints and alert Management staff to any elevated Guest concerns.
• Assist with non-catering assignments as necessary and perform other duties as requested.

What We’re Looking For

• You take pride in your work and find joy in serving others.
• You're not just looking for any job—you want to be part of a brand that values connection, community, and excellence.
• Ability to perform in a fast-paced environment while maintaining a high level of Guest service.
• Ability to clearly communicate with Guests verbally, along with excellent listening skills.

Requirements

• Legally authorized to operate a personal and/or company vehicle.
• Licensed within the state of the bakery location.
• Proof of current coverage and ability to maintain a vehicle liability insurance policy.
• Driving history reflecting no pattern of accidents or traffic violations.
• Must be at least 18 years of age or older with at least 1 year of driving experience.
• Able to pass recipe and food quality tests as required.

Physical Requirements

• Ability to stand and move for up to 6 hours at a time with frequent bending and lifting.
• Lifts and carries up to 25 lbs. multiple times per shift.
• Be able to acknowledge hazards such as hot food containers, uneven surfaces, and traffic while making deliveries.
• Be able to hear and verbally communicate with Managers, Associates, and Guests.

This job description outlines the primary responsibilities of the role and is not exhaustive. Duties may evolve with business needs.

Say Bonjour to a Job You’ll Love! Apply today and start your journey with la Madeleine.