Assistant Front Office Manager

About the role Recess Hotel & Club is seeking an Assistant Front Office Manager to support the daily operations of the Front Office and Guest Services teams. This individual will help lead the arrival and departure experience, ensuring every guest receives warm, personalized, and anticipatory service throughout their stay. The Assistant Front Office Manager serves as a visible leader on the property, supporting team development, operational excellence, and guest satisfaction. Working closely with the Director of Front Office, this role helps cultivate a positive team culture while maintaining the highest standards of hospitality and service. The ideal candidate is passionate about luxury hospitality, enjoys building relationships with guests and team members alike, and thrives in a fast‑paced environment. What you’ll do Support the daily operations of the Front Desk and Guest Services teams Lead by example to ensure quality, consistency, and personalization throughout the guest experience Assist with coaching, training, and developing front office team members Foster a positive, engaging, and collaborative work environment Communicate effectively with leaders and team members across all hotel departments Resolve guest requests, concerns, and service recovery situations with professionalism and empathy Monitor front office performance and support revenue optimization initiatives Assist with scheduling, payroll review, and operational reporting as needed Ensure compliance with hotel policies, safety standards, and emergency procedures Maintain a visible presence in guest‑facing areas and act as a resource for both guests and team members Qualifications Passion for hospitality and delivering exceptional guest experiences Previous leadership experience in Front Office, Guest Services, or hotel operations required Strong interpersonal, communication, and problem‑solving skills Ability to lead and motivate a team in a fast‑paced luxury hospitality environment Professional presentation and grooming standards Experience with hotel property management systems and front office operations Ability to remain calm and effective while managing multiple priorities Flexible schedule, including evenings, weekends, and holidays as business needs require Strong attention to detail and commitment to operational excellence Ability to prepare and communicate daily operational updates in a timely manner Physical Requirements Ability to stand and walk for extended periods. Ability to lift and carry up to 50 pounds. Ability to bend, reach, stoop, and move banquet equipment as needed. Ability to work evenings, weekends, holidays, and flexible schedules based on business demands. Why Recess? Build something from the beginning. Join the opening team behind one of Savannah's most anticipated lifestyle hotels and help shape the guest experience from day one. Take care of yourself. Medical, dental, vision, and wellness benefits for eligible full‑time team members Company‑matched 401(k) with fast vesting Up to 20 days of paid time off, paid holidays, and a paid birthday Complimentary daily team member meal Experience the brand. Complimentary two‑night stay at Hotel Recess & Club Savannah Team member discounts on dining, Saltgrass Spa treatments, retail, and The Cooking School at Saint Bibiana Complimentary fitness classes Travel farther. Employee rates at select Leading Hotels of the World properties Discounts at Highgate hotels worldwide Grow with Left Lane. Referral incentives and guest recognition programs Career development opportunities across a growing hospitality portfolio The opportunity to help shape one of hospitality's most exciting lifestyle brands #J-18808-Ljbffr