Resident Advocate

Job Details Level: Experienced Location: Murray, UT 84107 Position Type: Full-Time/Part-Time Education Level: High School Salary Range: $19.00 - $25.00 Hourly Job Shift: Day Job Category: Health Care Position: Resident Advocate Position Purpose Assists in planning, organizing, implementing, and evaluating the overall operation of the facility’s Social Services Department in accordance with current federal, state, and local standards, guidelines and regulations, and the facility’s established policies and procedures. Required Qualifications Minimum of a high school diploma or its equivalent. Major Duties and Responsibilities Assist the Social Service Director/Consultant/Administrator in planning, developing, organizing, implementing, evaluating, and directing social services programs. Meet with administration, medical and nursing staff, and other related departments to plan social services as directed. Participate in discharge planning, development and implementation of care plans and resident assessments. Encourage residents/responsible parties to participate in the development of their care plan and invite them to care plan meetings. Assist residents in obtaining transportation to medical appointments upon discharge. Accurately and completely document social service actions and interactions in each resident’s medical record. Assist with facility policy development and annual review to positively impact the quality of care. Ensure staff members are knowledgeable about residents’ Rights and encourage staff to maintain and enhance each resident’s dignity. Engage in Advance Care Planning for assigned residents upon admission and regularly review Advance Directives with residents or representatives. Advocate for residents and assist them in asserting their rights within the facility. When an allegation of suspected abuse, neglect or exploitation arises, report to the Social Services Director and/or Administrator and assist with reporting to the appropriate State agency. Ensure that residents who display mental illness or psychosocial difficulties have access to appropriate treatment and resources. Additional Assigned Tasks Treat all residents with dignity and respect. Promote and protect all residents’ rights. Establish a culture of compliance by adhering to all facility policies and procedures and state/federal regulations and guidelines. Follow appropriate safety and hygiene measures at all times. Maintain confidentiality of protected health information. Report noncompliance with policies, procedures, regulations, or breaches in confidentiality to appropriate personnel. Report any retaliation or discrimination to HR or compliance officer. Participate in all life safety and emergency drills and trainings. Report work‑related injuries and illnesses immediately to supervisor. Follow established infection control policies and procedures. Complete all assigned training and skill competency as a condition of employment. Interview residents and/or their responsible parties to obtain the resident’s social history. Make arrangements for residents to obtain items such as clothing and personal care supplies. Assist residents in voicing and resolving grievances, reviewing complaints, and reporting actions taken to the Social Services Director. Participate in Resident and/or Family Council as needed or requested. Assist with, or arrange for, a resident’s communication of needs through the resident’s primary method of communication or in a language that the resident understands. Coordinate Social Services activities with other departments as needed. Perform administrative requirements such as completing assigned reports and submitting them to the Social Services Director. Attend Care Plan meetings and, if requested, serve as a member of the QAPI Committee or the Behavior Management Committee. Attend Department Head/Standup Meetings and mandatory in‑services. Personal Skills and Traits Desired / Physical Requirements / Working Conditions Ability to read, write, speak and understand English. Supportive team member who contributes to teamwork and sets an example. Ability to make independent decisions when warranted. Ability to deal tactfully with personnel, residents, family members, visitors, government agencies and the general public. Patience, tact, and willingness to deal with difficult residents, families, and staff. Ability to relay information concerning a resident’s condition. Must not pose a threat to the health and safety of other individuals. Ability to move intermittently throughout the workday. Meet general health requirements, including medical exams and immunity status. Availability to work beyond normal hours, weekends, and holidays when necessary. Ability to assist in evacuation of residents during emergency situations. Ability to perform required physical movements (bend, stoop, kneel, crouch, overhead lifting). May be subject to fall, burn, dust, tobacco smoke, disinfectants, and other air contaminants. Subject to exposure to infectious waste, diseases, and conditions (AIDS, Coronavirus, Hepatitis B, TB). May encounter hostile or emotional residents, families, visitors, or personnel. Effective verbal and written communication skills and exercise of judgment. Maintain composure in stressful situations. Resourcefulness and strong leadership skills. Compliance as a Condition of Employment and Performance Appraisal Agreement to abide by all standards, policies, and procedures of the facility, including the facility’s compliance and ethics program, is a condition of employment. Compliance will be a factor in evaluating job performance. Violations, including failure to report violations, will result in disciplinary action up to and including termination. Individual Performance Evaluation Scale Unsatisfactory: Achieves results far less than the standards identified. Needs Improvement: Achieves results less than the standards identified; may be new to the job or need skill development. Meets Standards: Achieves results that meet the identified standards; expected level of performance. Exceeds Standards: Achieves results that usually exceed the identified standards. Reasonable Accommodation Statement Consistent with the Americans with Disabilities Act (ADA) and [insert state civil rights law], it is the policy of [Facility Name] to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Human Resources Department. Position Summary This job description is intended to convey the general scope of the major duties and responsibilities inherent in this position. Other tasks not listed may be assigned by the Administrator. Periodic revision may be necessary to reflect changes in expectations placed on long‑term care by various governmental agencies. This job description will be reviewed and/or revised annually and as needed. #J-18808-Ljbffr Rocky Mountain Care Group