Customer Service Representative (CSR)

Job Description

Job Description

About Company:

Wetz Warehousing LLC ( is a leading provider of 3rd party logistics, advanced distribution, and value-add industrial services in the Marietta, OH area. We are looking for top notch talent to join our team.

About the Role:

The Customer Service Representative (CSR) in the transportation and warehousing industry plays a critical role in ensuring seamless communication between the company and its clients. This position is responsible for directing workflow, resolving issues, and providing accurate information related to transportation logistics and warehousing services. The CSR facilitates continual service improvement by collaborating with internal teams to enhance service delivery. Success in this role directly impacts customer satisfaction, operational efficiency, and the company’s reputation in a competitive market. Ultimately, the CSR contributes to building strong, lasting relationships with customers by delivering timely, professional, and effective support.

Minimum Qualifications:

• High school diploma or equivalent.
• Proficiency in basic computer operations, including Windows software and internet navigation.
• Strong verbal communication skills with the ability to interact professionally with customers and team members.
• Experience or familiarity with data entry and managing customer information.
• Basic understanding of transportation logistics and warehousing concepts.

Preferred Qualifications:

• Previous experience in a customer service role within the transportation or warehousing industry.
• Knowledge of continual service improvement methodologies and practices.
• Experience using customer relationship management (CRM) software.
• Ability to work effectively in a team-oriented environment.
• Additional training or certification related to logistics or supply chain management.

Responsibilities:

• Respond promptly and professionally to customer inquiries via email, phone, and other communication channels.
• Manage and update customer information and service requests using company computer systems and data entry tools.
• Coordinate with transportation and warehousing teams to track shipments, resolve delivery issues, and provide status updates to customers.
• Identify opportunities for continual service improvement by collecting customer feedback and reporting trends to management.
• Maintain accurate records of customer interactions and transactions to ensure compliance with company policies and industry regulations.
• Collaborate with team members to foster positive relationships and support a cohesive work environment.
• Utilize Windows software and internet tools to access information, document cases, and communicate effectively.

Skills:

The required skills such as email and internet proficiency, computer basics, and Windows software skills are essential for daily communication, data entry, and accessing logistics information. Verbal communication skills enable the CSR to interact clearly with customers and drivers, ensuring they are understood and directed. Knowledge of transportation logistics and warehousing allows the CSR to provide accurate information and coordinate effectively with operational teams. Continual service improvement skills help the CSR identify areas for enhancing customer experience and contribute to process optimization. Building and maintaining strong team relationships supports collaboration and a positive work environment, which is vital for resolving complex customer issues efficiently.