Ice Centre Pro Shop

Ice Centre Pro Shop Associate

Under the direction of the Pro Shop Supervisor at the Ice Centre at the Promenade, the Pro Shop Associate supports the daily operations of the Pro Shop. This role is responsible for delivering excellent customer service, assisting with retail sales, maintaining shop operations, and supporting rink-related duties as assigned.

Essential duties and responsibilities include:

• Provide exceptional customer service to all guests
• Assist customers with retail sales and product selection
• Size and fit customers for hockey and figure skating equipment
• Perform basic repairs on hockey and figure skating equipment
• Operate skate sharpening equipment and demonstrate sharpening knowledge
• Maintain strong product knowledge to effectively assist customers
• Ensure cleanliness, organization, and proper product placement within the Pro Shop
• Assist with inventory control, pricing, and order processing
• Support planning and execution of seasonal sales and promotions
• Assist with booking and receiving orders
• Support rink operations outside of the Pro Shop as needed
• Maintain a professional appearance and conduct at all times

Knowledge, skills, and abilities required include:

• Minimum age of 18 by the first day of employment
• Ability to lift up to 50 pounds as required
• Strong attention to detail and organizational skills
• Ability to work independently for short periods
• Dependable, punctual, and reliable transportation
• Ability to provide excellent customer service in a fast-paced environment with frequent distractions
• Strong safety awareness and proactive approach to maintaining a safe workplace
• Basic knowledge of hockey and figure skating
• Clear and effective communication skills with guests and team members
• Ability to work collaboratively and courteously within a team
• Demonstrated product knowledge and skate sharpening skills while maintaining high customer service standards
• Ability to remain focused and limit personal phone use during work hours

Working environment/physical requirements include:

• Shop hours: Mon-Fri - 4pm-10pm, Sat-Sun - 9am-10pm
• Weekend shifts are split, example: Open (9am-3pm) or Close (3pm-10pm)
• MUST be available to work flexible schedules including weekends, nights and holidays.
• Ability to lift up to 50 pound
• Regular interaction with mechanical equipment, including skate sharpening machines
• Ability to perform effectively in a fast-paced environment

Education and experience:

• High school diploma or equivalent required
• Basic knowledge of hockey and figure skating
• Prior customer service experience preferred
• Highly motivated with a strong work ethic and willingness to learn