Chick-fil-A Front of House Director

Chick-fil-A Florida City is seeking a dedicated and high-performing Customer Experience Director to lead our front-of-house (FOH) operations from open to close. This role is vital to delivering the high standard of hospitality, food safety, and operational excellence that Chick-fil-A is known for. You will be responsible for managing all FOH functions, developing and coaching team members, maintaining a clean and safe environment, and upholding our brand values throughout every shift. Position Type Full-time and Part-time Benefits Flexible scheduling (and closed on Sundays) 2 weeks paid time off Free break meals Scholarship Opportunities $10,000 Life Insurance Policy Employee Assistance Program Free college tuition at Point University (must maintain active employment at Chick-fil-A Florida City) Access to affordable health insurance for part time and full time Team Members Discounts at multiple retailers through PerkSpot A fun work environment where you can positively influence others Employer contribution to health insurance Monthly cell phone stipend 401k contribution (after 12 months of employment) Responsibilities Daily Operations: Oversee and execute all FOH operations during opening, mid-shift, and closing shifts to ensure smooth and efficient service. Leadership & Coaching: Lead, coach, and train FOH team members to deliver exceptional guest experiences. Provide real-time feedback, conduct training sessions, and support team development. Guest Experience: Foster a culture of genuine hospitality and service. Handle guest concerns promptly and professionally. Team Development: Partner with the leadership team to recruit, onboard, and develop FOH staff. Help identify high-potential team members for leadership growth. Food Safety & Cleanliness: Ensure all food safety and quality assurance standards are met or exceeded. Maintain a clean, organized, and compliant FOH environment. Cash Handling & Transactions: Oversee cash handling procedures, including reconciliations, safe counts, and register audits. Ensure compliance with financial policies. Collaboration: Work closely with the Back of House Director and Operator to meet store goals and enhance cross-functional teamwork. Qualifications and Requirements 2+ years of experience in a leadership role within a food service or hospitality environment (Chick-fil-A experience highly preferred) Strong organizational and communication skills Proven ability to lead, motivate, and develop a team Working knowledge of food safety, quality assurance, and FOH operations High level of professionalism, integrity, and servant leadership Must be available to work a flexible schedule including early mornings, evenings, and weekends #J-18808-Ljbffr Workstream