Help 365 Senior Case Manager

Job Description

Job Description

JOB DESCRIPTION

Help 365 Senior Case Manager

Location: New York, NY

New York Common Pantry is one of the city’s largest hunger relief organizations, providing food assistance, case management services, senior food provision, nutrition education, and hygiene services. We are a dynamic, mission-driven organization experiencing rapid growth and expansion.

NYCP is a poverty-fighting organization that reduces hunger and promotes dignity, health, and self-sufficiency by using a holistic approach. Last year, we assisted over 764,000 visitors, served over 11.7 million meals, and accessed $10.7 million in public benefits resources for our guests. Through an array of programs that we offer, we look to establish long-term stability for those we serve.

The Help 365 Senior Case Manager serves as a senior member of the Help 365 team, providing direct case management services while supporting the daily operations, quality assurance, and overall effectiveness of the case management program. This position assists individuals and families in accessing public benefits, emergency food assistance, housing stabilization resources, and other community services that promote long-term self-sufficiency.

In addition to maintaining an active caseload, the Help 365 Senior Case Manager provides day-to-day guidance, training, and operational support to Case Managers and volunteers at the NYCP East Harlem location, monitors data quality and program compliance, and assists the Assistant Director of Social Services with program oversight, reporting, and workflow coordination.

The Help 365 Senior Case Manager will report to the Assistant Director of Social Services at the 8 East 109th Street location. The schedule for this position is Tuesday through Saturday, 9 AM - 5 AM; 1-hour unpaid lunch. This is a Full-Time position, 35 hours a week, non-exempt.  

Responsibilities:

Leadership & Program Oversight

• Provide day-to-day guidance, mentorship, and operational support to Case Managers and volunteers.

• Assist the Assistant Director of Social Services with overseeing daily Help 365 operations at the East Harlem location.

• Monitor staff productivity, service quality, and adherence to department policies and procedures.

• Ensure exceptional customer service is consistently provided and assist in resolving participant concerns and conflicts.

• Train and onboard new Case Managers and volunteers on case management procedures, databases, and program expectations.

• Monitor the accuracy and completeness of client records and ensure timely documentation in the client database.

• Maintain inventory of office supplies and program materials, ensuring uninterrupted daily operations.

• Represent NYCP at coalition meetings, community events, and partner organization meetings as assigned.