Team Lead

Seasonal Steamboat- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities. BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU? Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees* Discounted skiing and riding for friends and family of eligible employees* Vacation and Sick Time policies for eligible employees* to rest, relax and recharge Generous discounts on outdoor gear, apparel, rental cars, etc. Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees. Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health. 401(k) plan with generous company match Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education Paid parental leave of up to 6 weeks for eligible employees* Free regional bus pass To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. POSITION SUMMARY Join the SnowSports School team as a SnowSports Headquarters Lead. In this position, you will work closely with instructors, SnowSports School supervisors, and guests to ensure that lessons run smoothly throughout the day. This includes assisting with group lesson line‑ups, booking and fulfilling private lessons, monitoring the Mountain Watch phone to assist instructors with class switches and locating lost students, completing instructor payroll daily, selling lessons and tickets at the ticket desk at Greenhorn Ranch, and running inventory and lift access reports. In addition, HQ Leads may complete other project‑based work to help boost lesson sales, support special products, and improve guest satisfaction. ESSENTIAL DUTIES Sell lessons and resolve lift ticket issues for SnowSports guests in the tent at Greenhorn Ranch. Monitor the Mountain Watch phone and the flaik tracking tool to assist instructors and SnowSports School supervisors with any group lesson issues, such as class switches or helping pros locate lost students Track and maintain the flaik hardware fleet to ensure that all hardware is accounted for each day Assign private lessons and assist at outdoor private lesson line‑ups Work with VIP guests to book lessons, schedule requested instructors, and make changes, as needed Provide a high level of customer service, both to the SnowSports School instructors and to private lesson guests to ensure that lessons are booked correctly, and payment is collected in a timely manner Monitor the HQ phone, voicemails, texts, and email to assist guests with booking lessons Assist with daily instructor schedule adjustments to match changes throughout the day (e.g., guest no‑shows, lack of work, switching clients, roll‑over lessons, etc.) Finalize instructor payroll in flaik daily Assist with weekly and monthly payroll audits for the SnowSports School instructional staff Work with the managers and team to support sales initiatives for lessons, such as selling lessons at the SnowSports tent in the base area Partner with the Central Reservations and Ticket Office teams to answer SnowSports School questions Project based work as assigned, including but not limited to: checking lift access for lesson guests, coordinating special group programs, follow‑up on overdue lesson payments, and tracking daily inventory numbers Other duties, as assigned REQUIRED QUALIFICATIONS Previous office or customer service experience required Above average computer proficiency in Microsoft Outlook, Word, and Excel. Previous knowledge of the RTP POS and flaik software preferred but not required. Ability to learn new programs quickly Excellent organizational skills and ability to multi‑task effectively with constant interruptions Exceptional attention to detail, ability to work independently in dispersed locations around the mountain, and ability to maintain focus and organization under stressful conditions Ability to interact and maintain positive relationships with guests, co‑workers, management, and ski school instructors consistent with Steamboat Ski and Resort Company's Service Excellence standards EDUCATION REQUIREMENTS High school or equivalent; college education preferred PHYSICAL REQUIREMENTS Must be a minimum of 18 years of age. Must be able to work indoors in a noisy office environment and outdoors in a winter environment. Ability to read, write, and communicate in English in a clear and professional manner. Must be able to sit and operate keyboard for long periods of time, as well as additional office machinery such as phones, copier, and printer. Intermediate ski or snowboard ability preferred, but not required. WORKING CONDITIONS Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions. Hazardous Materials/Noise: The noise level in the workplace is usually moderate. MISCELLANIOUS INFORMATION Position requires working weekends, holidays, and required days as needed and scheduled. Employment for this job is contingent upon the successful completion of a background check and reference checks. Bilingual applicants welcomed. Steamboat Springs area base hourly pay range: $20.00 - $21.00 per hour The base hourly pay range below represents the low and high end of the Steamboat Ski & Resort Corporation's hourly pay range for this position. Actual pay will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Steamboat Ski & Resort Corporation's total compensation package for employees. Other rewards may include many region‑specific benefits. This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Steamboat Ski & Resort Corporation and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety. Application Deadline: Recruiting timelines vary by position, however, all Steamboat Ski & Resort Corporation positions accept applications for a minimum of 4 days from the posting date listed above. This position is open and still accepting applications. This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause. Employment with Steamboat Ski & Resort Corporation or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice. This position is located in Colorado, and the work is primarily in Steamboat Springs, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado. Steamboat Ski & Resort Corporation and its affiliates are equal opportunity employers and maintain drug‑free workplaces. All employees and candidates are reminded that Steamboat Ski & Resort Corporation and its affiliates adhere to all applicable labor and employment laws, and State, County, and City‑specific labor and employment regulations, where applicable. #J-18808-Ljbffr