Service Technician

Job Description

Service Technician

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Omega Tool Measuring Machines is a provider of world class tool measuring machines, also known as

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Presetters, used in the machine tool industry.

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General Purpose of The Job: Perform on-site and in-house installation, service, training and product

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support for Omega TMM products. This position is key to the interface between Omega TMM and our

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customer. This role interacts with all facets of the organization to meet our ideal customer experience.

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Essential Responsibilities: include the following. Other duties may be assigned by the Service Manager.

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 Responsible for on-site installations, warranty and non-warranty service calls, customer training,

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product upgrades and in-house product repairs of Presetter products to meet or exceed

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customer requirements and expectations.

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 Be available for travel whenever necessary as scheduled by Service Manager.

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 Diagnose errors or technical problems and determine proper solutions in a timely manner.

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 Produce timely and detailed service reports.

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 Engage in ongoing training to retain a competent level of knowledge to effectively execute the

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responsibilities of the position.

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 Provide on-site and in-house product and technical support to the Omega Sales Team and its

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representatives.

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 Support continuous service training and support of worldwide service organization.

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 Report and communicate with the Service Manager all issues beyond the scope of the standard

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reports that impact customer service and/or internal product, service and operational efficiency.

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 Must maintain a positive work atmosphere by behaving and communicating in a manner that

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shows respect for customers and co-workers.

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 Responsible for adhering to and maintaining all applicable ISO procedures. This includes active

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participation in the internal and external audits when necessary.

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 Build strong customer relationships.

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We Provide:

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 Paid Training Program

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 Minimum 8 Paid Holidays

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 Paid Time Off

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 Competitive Employee Benefit Package (including Health & Dental)

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 401(k) Plan with Company Match

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 Supplemental/ Voluntary Benefits

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Requirements:

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 Valid driver’s license, proof of insurance and a clean driving record

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 Approximately 85% travel

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 Ability to troubleshoot, test, repair and service technical equipment

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 English literacy, bi-lingual in Spanish preferred

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 Ability to be flexible with work hours as the customers schedule changes

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 Ability to apply concepts of basic geometry

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 Technical degree or certification preferred

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•  2+ years field service preferred
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