Admissions Coordinator

Reporting to the Senior Vice President of Access to Care, the Admissions Coordinator processes the referrals and admissions for SERV BHS programs and provides guidance and coordination of care to consumers. The Admissions Coordinator is the primary liaison to the families and outside organizations seeking services and may provide case management service throughout the referral and admissions process.

RESPONSIBILITIES:

• Oversees the admissions process from initial inquiry to final placement, ensuring a seamless experience for clients and families;
• Manages and tracks referrals, ensuring timely and accurate processing;
• Conducts regular outreach to potential referral sources; builds and maintains relationships with referral sources including hospitals, clinics and other healthcare providers;
• Initiates and coordinates each step of the admissions process to fill current and upcoming vacancies to build and maintain the census;
• Conducts pre-admission assessment and interviews with prospective clients and families; reviews and verifies medical insurance (Medicaid and/or Medicare) prior to intake;
• Provides compassionate and knowledgeable support to consumers and families throughout the admissions process and addresses concerns promptly;
• Facilitates tours of the facility and introduces prospective clients and families to key staff members;
• Verifies eligibility for care, including FFS and Tier appropriateness for ID referrals;
• Coordinates with clinical and administrative staff to ensure all necessary documentation is completed;
• Maintains records/checklist of documentation required for admission according to program regulations;
• Reviews and monitors each step of the admissions process to identify and address potential barriers to reimbursement;
• Generates regular reports on admissions metrics and trends for senior management;
• Provides day-to-day supervision of the admissions team; trains new hires, serves as a subject matter expert and provides support and guidance to team members;
• Ensures compliance with regulatory requirements and organizational standards;
• Stays up to date with new regulatory requirements related to referrals and admissions;
• Collaborates with other departments to ensure a cohesive and integrated approach to consumer care
• Other duties as assigned or as needed to support departmental or organizational goals.

QUALIFICATIONS & SKILLS:

• Interpersonal and organizational skills including the ability to respond to inquiries or complaints in a professional manner.
• Computer skills, including Microsoft Word, Excel and Outlook and Electronic Health Record systems.
• Flexibility and adaptability.
• Demonstrated ability to display empathy and work with families.
• Presentation skills and the ability to communicate effectively and professionally to groups.
• Reliable transportation and the ability to travel locally.

REQUIRED LICENSES & EXPERIENCE:

• Bachelor's Degree in psychology, social work, sociology, human services or related field.
• 1+ years experience in intake, admissions, utilization review, case management, fee-for-service, Medicaid, Medicare and billing practices.
• 3-5 years experience in behavioral health, working with mental health or IDD population strongly preferred.
• Knowledge of DCF is a plus.
• Valid driver's license in the state of residence and clean MVR abstract.

SALARY:

• $68,626.97 per year.

EEO STATEMENT:

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status, or any other characteristic protected by law.