Director, Standards Solutions

Role Description

This is a Full-Time Role (40 hours per week, 5DWW) with no option for part-time work. While this is a remote-first opportunity, the candidate filling this role must be a resident of the Netherlands, the U.K., Brazil, Pennsylvania, or New York at the start of employment. Additionally, they must be within commuting distance of our office in Amsterdam, London, São Paulo, Philadelphia, or New York City.

Core Responsibilities

• Standards Adoption Strategy [30%]
  • Develop and lead the strategy for scaling adoption of B Lab's standards through certification, B Impact, and a growing portfolio of standards-based products and services.
  • Define the strategic direction for B Impact as the primary platform through which organisations engage with B Lab's standards.
  • Identify opportunities to expand standards adoption across customer segments, markets, products, services, and strategic partnerships.
  • Translate B Lab's standards into practical, scalable pathways that enable organisations to understand, implement, demonstrate, and continuously improve against the standards.
  • Balance customer accessibility, commercial sustainability, operational efficiency, and standards integrity across the Certification & Standards Solutions portfolio.
  • Partner with Standards Development, Growth, Product, Technology, and Customer Experience to ensure certification, B Impact, and standards-based solutions evolve as a coherent, integrated ecosystem.
• Certification & Improvement Journey [30%]
  • Lead the end-to-end certification and improvement journey across certification, recertification and standards-adjacent services.
  • Improve customer progression, completion rates, adoption and readiness across the journey.
  • Ensure delivery models are clear, consistent and customer-centred while maintaining standards integrity.
  • Partner with Customer Experience to reduce friction, improve guidance and increase customer confidence.
  • Ensure certification and improvement pathways support continuous improvement rather than one-off compliance.
• Business Performance & Operational Excellence [20%]
  • Own the commercial, operational and financial performance of the Standards Solutions vertical.
  • Develop scalable operating models supported by automation, standardised processes, data and clear performance metrics.
  • Drive improvements in throughput, service quality, customer responsiveness, cost-to-serve and operational resilience.
  • Partner with Product and Technology to evolve B Impact and supporting operational capabilities.
  • Use operational and commercial data to identify opportunities to improve adoption, customer value, financial performance and organisational effectiveness.
• Portfolio Growth & Market Development [20%]
  • Drive the sustainable growth of certification, B Impact and standards-based products and services through commercial innovation, strategic partnerships and market development.
  • Partner with Growth and Finance to shape pricing, packaging, customer value propositions, revenue forecasting and commercial models.
  • Develop partnerships with assurance providers, regional organisations and ecosystem partners.
  • Support the development and commercialisation of new standards-based products and services.
  • Represent B Lab externally as a recognised leader in certification, standards implementation and standards-based solutions.

Success Measures

• Increased standards adoption across certification and adjacent products/services.
• Growth in certification and recertification volumes.
• Reduced customer friction, drop-off and cost-to-serve.
• Scalable, financially sustainable operations that balance revenue growth with delivery efficiency.
• High-quality delivery that strengthens standards credibility and customer trust.
• Clear adoption pathways that support both certification and continuous improvement.

Qualifications

• 10+ years of leadership experience in certification, standards, assurance, compliance, SaaS, platform or sustainability-related services.
• Experience scaling operational delivery models while improving customer experience and financial performance.
• Commercial experience, including revenue growth, pricing, cost-to-serve or product adoption.
• Strong understanding of digital product environments and agile or product-led ways of working.
• Proven ability to work across governance, operations, product, commercial and customer-facing teams.

Requirements

• While not required, experience with sustainability standards, ESG frameworks, management systems certification, audit or assurance is advantageous.
• Experience launching improvement products, compliance products or standards-adjacent services.
• Experience managing external delivery partners or assurance providers.
• Bachelor's degree in sustainability, environmental science, business, public policy, law, engineering, social sciences, or a related field, or equivalent professional experience.
• A postgraduate qualification (e.g., Master's, MBA, MPA) is advantageous.
• Relevant professional qualifications in auditing, assurance, quality management, sustainability, or project/programme management are highly desirable.

Benefits

• An annual salary in the range of $120,000 - $150,000 based on experience and skills.
• Excellent health benefits package including access to medical, vision and dental coverage.
• Paid time off for vacation - in your first year, you’ll start with 15 days (prorated to your start date).
• Additional paid time off for organizational closures.
• 403(b) with a match of up to 3%.
• Unlimited sick and personal time - if you need it, use it.
• After your first year of employment, 40 hours paid time off for community service; paid parental leave; and time and budget for your professional development.
• A remote-first workplace.
• A flexible work environment with the ability to plan your work week around your personal commitments.

Hiring Process

• We require all of the following in order to consider your application:
  • Resume
  • Complete responses to our standard set of application questions
  • Please do not include a cover letter.
• If you progress through additional stages in the hiring process you can expect to:
  • Step 1: Submit your resume and responses to our application questions in full.
  • Step 2: Meet with our recruiter and submit your responses to our video questions via Spark Hire.
  • Step 3: Participate in an interview with a panel via Google Meet or Zoom (all candidates must have their cameras on).
  • Step 4: Complete an exercise and participate in a final interview with a panel via Google Meet or Zoom (all candidates must have their cameras on).
• Please note that your first day of work must be in-person at one of our office locations to complete onboarding documents and meet with some members of our team.
• We will begin reviewing applications on August 11th, 2026 and will continue until we identify a diverse and qualified candidate pool.
• This job ad will close automatically at 11:45pm EST on August 30th. However, if a decision is made to close it sooner a 48 hour notice will be added to the job ad with updated closing time and date.