IT, Application Support Analyst

Castle Biosciences Castle Biosciences Earns "Top Workplaces USA Award" for Phoenix, Pittsburgh, and Friendswood. Learn more at Castle Biosciences Inc. is growing, and we are looking to hire a full-time IT, Application Support Analyst working from our Pittsburgh, PA office location, with a start date of June 1, 2026. Why Castle Biosciences? Exceptional Benefits Package: Excellent Annual Salary + 20% Bonus Potential 20 Accrued PTO Days Annually + 10 Paid Holidays 401K with 100% Company Match up to 6% 3 Health Care Plan Options + Company HSA Contribution Company Stock Grant Upon Hire A DAY IN THE LIFE OF AN IT, Application Support Analyst As an Application Support Analyst, you will be working within our IT department triaging and responding to internal stakeholders across multiple departments to provide support to our core business. First line of support for users, triaging level 1 issues as needed. Assist users with production support by resolving data issues and addressing knowledge and process gaps. Escalate higher level tickets to the appropriate IT teams. Document root causes and actions taken to provide resolution. Manage ticket priorities to meet SLAs while communicating status updates and resolutions effectively with end users. Acquire, comb through, and monitor logs to perform root cause analysis. Identify and update documentation for out-of-date processes, maintaining a self-help knowledge base. Identify and reproduce bugs for new work items, creating and documenting ticket resolution processes for ongoing defects. Required Qualifications Bachelor’s degree in Information Technology, Computer Science, Data Analytics, or Data Science, plus at least 1 year of relevant experience, or a minimum of 4 years of relevant work experience. Basic SQL experience and understanding of relational database concepts. Experience writing Knowledge Bases and End User Guides. Excellent business communication and customer service skills. Knowledge of databases, IT systems, and IT troubleshooting. Schedule Monday – Friday, full-time position with standard working hours in office 5 days a week, working from the Phoenix, AZ office location. Work Authorization All candidates must be legally authorized to work in the United States. Currently, Castle Biosciences does not sponsor H-1B visas, OPT, or employment-related visas. About Castle Biosciences Inc. At Castle, it all comes down to people. After all, disease does not just happen – it happens to people. We believe that disease management and treatment decisions can be better informed through a person’s unique biology, which is revealed through the scientific rigor of our innovative, laboratory-developed tests. We are committed to empowering healthcare providers and patients with the goal of improved outcomes. Every employee at Castle has an impact on patient care, and we work to ensure that everyone finds their work to be both challenging and rewarding. We behave with integrity and treat our colleagues with respect and kindness. Our culture fosters an environment of trust, transparency, and collaboration. We prioritize and encourage internal growth and professional development. Equal Opportunity Employer Castle Biosciences is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail View email address on click.appcast.io. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. Application link: #J-18808-Ljbffr AZBio Board