Vehicle Inspector

About Us ADESA, a Carvana-owned company, currently operates in over 50 locations throughout the US. Our auto auctions, some up to 200 acres, provide a wide array of vehicle services including repair, reconditioning, and auction remarketing, and many of our sites serve as market hub distribution centers. Our inventory comprises hundreds of thousands of vehicles across North America from retail to commercial, OEM & more. We work in a service industry and embrace a "we" versus "I" culture - help others, and they will help you. Our industry is fun, fast-paced, and competitive - and filled with the best people who are passionate about what they do. We're excited about the future! As an industry leader, ADESA is poised for a multi-year expansion including huge investments in facilities, massive sales growth, and an ever-increasing inventory of vehicles! We are looking for great people who want to take this journey with us! Get a sneak peek into life at ADESA! Role and Team Reporting to the Vehicle Inspection Manager or Lead, this role supports customers by inspecting vehicles for condition, wear, tear, neglect, missing parts, mechanical issues, previous repairs and damage/structural damage. Complete required vehicle inspection promptly and accurately including imaging and uploading results of the vehicle condition. Interact with dealers and consumers as needed professionally as the face of ADESA and its collective businesses. Responsibilities Communicate in a professional manner with customer (dealer or consumer) Resolve any customer inquiries in a friendly, courteous and professional manner; advise management of all complaints or incidents Ensure internal and external customers receive prompt, efficient and courteous attention Inspect vehicles for signs of wear, tear, neglect, damage, previous repair or structural damage Complete inspection of vehicles and ensure adherence to the defined program for the customer. Capture data accurately on a mobile device, work comfortably with software and technology. Deliver results in a timely manner Maintain productivity levels as set forth by management. Deliver consistent, accurate inspections with minimal rate of errors in accordance with reasonable expectations set forth by management. Collaborate with Manager and sales team members on customer needs with insights to improve services provided Maintain equipment and tools properly and advise manager of any needed equipment maintenance or breakdown Ensure vehicles are in clean condition with radios, seats, mirrors and other convenience items in the same position as when the vehicle arrived Submit completed condition reports using the appropriate technology made available to you to complete the vehicle inspection Complete road test if required by contract or inspection type Keep current on technology updates, new releases and product development Understand the functionality and ability to use tools such as paint meters, OBD scanner etc. Develop and maintain knowledge and expertise in areas of competitor products Any other duties assigned by the designated manager Skills and Attributes Critical Thinking / Problem Solving Ability to enter data on a hand held device Team player who can collaborate well with multiple departments, customers and vendors Strong customer service skills High degree of safety focus Proven ability to multitask while maintaining attention to detail Ability to work in a fast-paced environment Excellent verbal and written communication skills Qualifications High School diploma or GED preferred 1 year automotive experience preferred Must be 18 years of age and have a valid driver's license that meets the requirements Able to safely drive a variety of make/model/sizes of vehicles Proficiency with computer systems and applications ADESA Values Our Next Customer May Be Your Mom : Every customer deserves the same level of care and respect one would give to their own mother. We're All in This Together : The company is unified by the shared goal of providing fantastic customer experiences, achieved through mutual trust, respect, and understanding. There Are No Sidelines : Employees are encouraged to be proactive, work hard, and take ownership of what needs to be done in a fast-paced environment. Be Brave : Employees should not fear taking risks, pushing themselves outside their comfort zones, or being decisive, even if they stumble along the way. Zag Forward : The company empowers creative and passionate thinking to find meaningful ways to be different and deliver amazing experiences. Don't Be a Richard : A simple guiding principle to act appropriately and professionally. Stay Scrappy : This value rejects mediocrity and "good enough," pushing employees to do more with less to pass savings on to customers. ADESA Benefits and Perks Competitive Pay Quality Benefits Holiday and Paid Time Off Education and Equipment Reimbursement Programs Matching 401(k) Care #J-18808-Ljbffr