Tower Lead

Position Overview The Change Manager owns the end-to-end IT change management process that governs modifications to mission-critical systems in a highly regulated federal IT environment. The role evaluates and authorizes change requests to ensure they are fully assessed for technical impact, business risk, and alignment with strategic objectives before implementation, while maintaining compliance and auditability. It works closely with IT operations, cybersecurity, development, and business stakeholders to schedule, communicate, and execute changes with minimal service disruption, maintain comprehensive change records, and drive continuous improvement of policies, workflows, and tooling to increase change success rates and service stability. Key Responsibilities Oversee an ITIL-aligned change management framework, defining policies, roles, and workflows for standard, normal, and emergency changes across enterprise IT services. Review change requests for completeness, technical feasibility, risk, and resource implications, making approve/deny decisions or escalating items to governance forums such as a change advisory board. Plan and coordinate implementation windows, back-out strategies, and communication plans so that infrastructure, application, and security changes are executed with controlled and well-understood impact. Chair or co-chair change advisory board and related forums, facilitating risk-based discussion of major changes, resolving scheduling conflicts, and documenting decisions, conditions, and action items. Use ITSM platforms such as ServiceNow or similar tools to manage end-to-end change records, enforce approval workflows, and maintain auditable histories and configuration relationships. Monitor and report on change key performance indicators, including success rate, failed changes, emergency changes, and change-related incidents, using these insights to refine process controls and training. Collaborate with release, configuration, and incident/problem management leads to ensure change controls are integrated with deployment pipelines and post-incident corrective actions. Develop and deliver guidance and communications that help technical teams follow standardized change procedures, improve documentation quality, and meet compliance expectations in a highly regulated government environment. Required Qualifications Bachelor’s degree in an IT-related field (such as Information Technology, Computer Science, or Information Systems) or equivalent relevant work experience. 4–7 years of experience in IT service management with at least 4 years focused on change management, including hands‑on responsibility for implementing and managing ITIL-based change processes. Comprehensive knowledge and practical experience with ITIL change management, including assessing, approving, implementing, and reviewing changes in a controlled and auditable manner. Proven track record of evaluating change requests, coordinating with diverse stakeholders to minimize service disruption, and ensuring effective documentation and communication of changes. Strong analytical, communication, and organizational skills, with demonstrated ability to identify and mitigate risks associated with changes and drive continuous improvement initiatives. Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required. Preferred Qualifications ITIL certification (Foundation or higher) and experience using ITIL-based ITSM environments. Experience managing large-scale change portfolios in complex ITSM environments using ServiceNow change modules, including automated risk scoring and approval workflows. Familiarity with integrating change controls into DevOps or CI/CD pipelines, configuration management practices, and release management for complex infrastructure and application environments. Prior experience in federal or other highly regulated environments with exposure to audit, compliance, and governance requirements related to change control. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract‑specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. $110,900-$122,600 Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties" or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. #J-18808-Ljbffr ASM Research, An Accenture Federal Services Company