QA/QC Manager

Senior QA/QC Manager

The Senior QA/QC Manager plays a crucial role in ensuring construction projects meet Fortis' and our clients' high standards of quality, compliance, and efficiency. The Senior QA/QC Manager is responsible for development, implementation, and management of the project quality control program required for our Data Center Business Unit. This includes overseeing all QA/AC functions, procedures, and controls within the organization. Additionally, this position is responsible for ensuring performance of daily QA/QC responsibilities that drive conformance with project standards and requirements. The Senior QA/QC Manager will oversee all project/client documentation and inspection requirements to ensure compliance with Fortis, client, and all other required standards. A successful Senior QA/QC Manager will be confident and able to work and effectively communicate with clients, subcontractors and people at all levels within our company. This will involve proactively building relationships and adding value to both internal and external partners.

Quality Assurance & Control: Develop and implement quality management systems to ensure compliance with industry standards and regulations along with owner requirements. Able to create, documents, and distribute QA/QC checklists, inspections, punch lists and quality reports. Primary focus will be in Civil, Structural and Architectural (CSA) scopes of work.

Quality Management Platform Administration: Work within the Fortis and/or Owner-mandated Quality platform to build, manage, and oversee checklist development, asset/issue management, and all other necessary functions.

Project Oversight: Monitor QA/QC program effectiveness and work to continuously improve the project quality control program. Monitor construction activities, conduct audits, and ensure adherence to quality specifications. This includes training and oversight of internal and external resources to ensure quality expectations are understood and upheld.

Process Improvement: Identify areas for improvement and implement corrective actions to enhance efficiency and reduce defects. Develop a system to track quality metrics and track our quality on all projects.

Team Leadership: Mentorship and leadership of Project Engineers, Project Managers, Superintendents, and other project team members is a key responsibility of this position. Train and mentor team members (both internal and external to the quality team), fostering a culture of accountability and continuous improvement. Organize, build, and manage peak-performing teams at each Fortis site.

Stakeholder Coordination: Collaborate with project managers, engineers, and subcontractors to align quality objectives with project goals. Communicate clear expectations to project team. When the situation warrants, direct involvement in site activities and an ability to "roll up your sleeves" will be necessary.

Documentation & Reporting: Maintain detailed records of inspections, audits, and corrective actions to support compliance and future improvements through company operational software. Supervises inspection and reporting processes within our project teams and reviews the documentation issued by 3rd party inspectors.

Client Relationships: Build and maintain relationships with client representatives by communicating/demonstrating Fortis' commitment to Quality in a way that inspires confidence.

Other: Assist in other duties as assigned, relevant to the achievement of the position's and team's objectives.

Required Qualifications

10+ years of construction QA/QC experience of similar scale and complexity.

At least 5 years of experience managing QA/QC function in similar capacity.

Bachelor's degree in construction management, engineering or equivalent combination of training and experience.

Strong knowledge of civil, architectural, mechanical, and electrical work.

Must have proven expertise with a broad range of general construction and inspection processes and testing protocols and procedures (including ASTM, ANSI, APWA, ACI).

Excellent organization skills including methodical and detail-oriented to ensure project QC documentation is complete and procedures are adhered to ensuring issues are closed and project risks are mitigated.

Must possess a valid driver's license and a satisfactory driving record in accordance with Fortis policy.

Physical Requirements

A portion of work is performed in a professional office environment with frequent presence in the work areas of active Fortis construction sites (where wearing personal protective equipment is required) and within site office facilities. A component of role is stationary, often standing or sitting for long periods of time. Utilizes standard office equipment such as computers, phones, photocopiers, etc. Communication with internal and external contacts, including speaking and hearing. May occasionally push, pull or lift up to 25 lbs

Travel Requirements

All Fortis positions require some level of driving.