Training Specialist

Training Specialist I Full-Time | Exempt | Onsite — Columbia, SC | Launch Team Role About DCM Services DCM Services is a leading provider of specialized financial services, focused on delivering compassionate, compliant, and effective solutions for clients and their customers. With a reputation built on integrity and performance, DCM Services partners with some of the nation's top financial institutions to provide best-in-class receivables management and customer care. We invest heavily in our people — from comprehensive onboarding to ongoing professional development — because we know that an empowered workforce drives exceptional outcomes. Our culture is rooted in respect, accountability, collaboration, and a commitment to continuous improvement. DCM Services is expanding — and we're opening a brand-new facility in Columbia, South Carolina in early September 2026. This is a rare opportunity to be there from the beginning, helping shape the culture and operations of our newest location before the doors even open. The Opportunity We are seeking a talented and enthusiastic Training Specialist I to join us in Columbia. In this role, you will be instrumental in onboarding and developing our newest employees as the facility opens its doors. You will design, organize, and deliver training programs that build competency, reinforce our core values, and set our employees up for success from day one. This is a 100% onsite role at our Columbia, SC facility. What You’ll Do Plan, organize, and deliver employee training on skills, policies, and compliance topics. Acclimate new hires to the business and lead engaging orientation sessions. Facilitate training using a variety of adult learning formats including e-learning modules, group discussion, lecture, simulations, and videos. Identify training needs and collaborate with the L&D team and subject matter experts to develop solutions. Assess training effectiveness and recommend retraining or corrective actions where needed. Coordinate logistics including scheduling, AV setup, room preparation, and distribution of training materials. Support Learning Management System (LMS) administrative duties and training content development. Adhere to all information security and privacy responsibilities per company policy. Perform other related duties as assigned. What We’re Looking For / Experience & Skills 3–5 years of experience in a training role or related field highly desired. Proven ability to manage the full training cycle — from needs analysis through delivery and evaluation. Excellent written and verbal communication skills. Strong facilitation and presentation skills with the ability to engage diverse audiences. Problem-solving, analytical, research, and project management abilities. Sound organizational skills and confident decision-making. Proficiency with Learning Management Systems (LMS) desired. Comfortable with a variety of multimedia training platforms and methods. Able to work effectively in both collaborative team and independent settings. Proficiency in Microsoft Office Suite and related software. Reliable, consistent attendance in a professional environment. Education Bachelor's degree or certification in Training & Development, Education, Human Resources, or a related field preferred. Our Core Values In Action All DCM Services employees are expected to embody our Core 4 behaviors: Communicate Effectively — written and oral communication; active listening and engagement. Listen Attentively — use body language, note-taking, and clarifying questions to truly understand. Make Sound Decisions — gather and analyze information; balance short- and long-term priorities. Embrace Change — approach new challenges with enthusiasm and adaptability. Why Join DCM Services in Columbia? Be part of something new. Our Columbia facility is opening in early September 2026, and you'll be among the first people through the door. That means real influence — over training culture, processes, and the employee experience — before the playbook is even written. Grow with a company that takes development seriously. We don't just train our clients' customers — we invest in our own people. You'll have access to ongoing professional development, a collaborative L&D team, and leadership that values what you bring to the table. Do meaningful work. DCM Services partners with top financial institutions to deliver compliant, compassionate receivables solutions. The training you deliver directly impacts how employees show up for customers during some of the most sensitive conversations in their lives. Build a career, not just a job. As the Columbia facility grows, so does your opportunity. We promote from within and recognize people who take initiative. Competitive total compensation. We offer a competitive salary, including a robust benefits package designed to support you and your family. DCM Services is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. #J-18808-Ljbffr