Customer Service Representative

Job Description

Job Description

Customer Service Representative – Be the Rockstar Voice of Our Customer Experience

Job Overview

• Company: Professor Gatsby's Heating, Cooling, Plumbing & Electrical.
• Salary/Pay Rate: $17 - $22 per hour plus commissions (earning potential up to $60,000 per year).
• Location: West Berlin, NJ (In-office).
• Job/Employment Type: Full Time.
• Schedule: Sunday – Thursday, 10:00 am - 6:00 pm.
• Mandatory Licenses & Certifications: None required.

The Opportunity

Welcome to an exciting opportunity to become the "Rockstar CSR" for our West Berlin office! You will serve as the vital link between our customers and our expert technicians, delivering the highest-rated service in Southern NJ. This is a chance to build a long-term career in a high-growth environment where your drive, exceptional communication skills, and initiative directly impact customer satisfaction and your own earning potential.

How You Will Make an Impact

• Ensure seamless communication between our residential customers and field technicians to maintain smooth daily operations.
• Manage high-volume incoming calls to provide prompt updates, schedule appointments, and conduct thorough follow-up communications.
• Prioritize urgent customer issues and efficiently fill the daily schedule board to maximize technician routing and efficiency.
• Utilize your excellent phone skills to actively upsell maintenance plans and current promotions to callers.
• Act as the welcoming voice of the company, ensuring every customer experiences our core values of accuracy, integrity, and attention to detail.

Required Qualifications & Experience

• Proven experience working in a sales or customer service role.
• High level of proficiency with professional phone and email communication.
• Highly organized with exceptional interpersonal skills.
• Strong drive to succeed and the ability to take initiative when assisting customers and resolving issues.

Preferred Qualifications & Experience

• Demonstrated ability and track record of successfully upselling products or services.
• Previous experience coordinating schedules or managing a busy dispatch board in a service-oriented industry.

Compensation & Benefits

• Competitive hourly pay ranging from $17 to $22 plus commissions and multiple bonus programs.
• Comprehensive health insurance coverage.
• 401(k) retirement plan with company match.
• Paid time off including paid vacation, paid sick days, and paid holidays.
• Supportive, team-oriented atmosphere featuring regular company parties and events.

About Us

Professor Gatsby's Heating & Cooling delivers first-rate HVAC services and products at affordable prices across Southern NJ, including West Berlin, Washington Township, Sewell, Turnersville, Glassboro, Clayton, Williamstown, Cherry Hill, and Voorhees. We chose a professor for our mascot to signify accuracy, integrity, attention to detail, and expertise. We invest deeply in our highly trained team because we believe that offering true careers—not just jobs—allows us to provide the best service and value to our customers. Customer satisfaction is our first priority, and we are the highest-rated company in the area because we take our time and do it right. 

Professor Gatsby's Heating, Cooling, Plumbing & Electrical is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender expression, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or any other status protected by law or regulations. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors.