Experienced Dental Office Manager

Dental Office Manager

Join the Fastest Growing Dental Team in Western New York!

Concierge Dental Group is expanding, and we're seeking a dedicated and experienced Dental Office Manager to lead our team, deliver exceptional patient experiences, and oversee the financial and operational performance of our growing practices.

Key Responsibilities

• Lead and manage administrative staff, dental assistants, and providers
• Conduct daily morning huddles and monthly team meetings
• Train, coach, and evaluate staff to promote professional growth and accountability
• Foster a positive, motivated, and collaborative work culture

• Oversee the patient experience from scheduling through post-visit follow-up
• Resolve patient concerns professionally and promptly
• Ensure accuracy, completeness, and confidentiality of all patient records

• Oversee office production and collection goals
• Monitor accounts receivable and implement strategies to reduce outstanding balances
• Manage P&L's and analyze financial reports to support business goals
• Experience working with state insurance plans is a plus

• Implement and maintain office policies and procedures as directed by management
• Ensure full compliance with HIPAA, OSHA, and other regulatory standards
• Manage office supplies, equipment, and inventory efficiently

• Serve as the primary liaison between administrative, clinical, and management teams
• Communicate updates, expectations, and policy changes clearly and consistently

Qualifications

• High school diploma or equivalent (required)
• Bachelor's degree in business, healthcare administration, or a related field (preferred)

• Minimum 3–5 years of dental office experience required
• Prior management or supervisory experience within a dental practice required
• Proven ability to lead a team to achieve operational and performance goals
• Experience training and developing staff

• Proficiency with dental practice management software (OpenDental, Eaglesoft, etc.)
• Strong understanding of dental billing, coding, insurance, and A/R processes
• Familiarity with HIPAA, OSHA, and dental compliance standards

• Excellent communication and leadership abilities
• Strong organizational and problem-solving skills
• Ability to handle conflict resolution and motivate staff
• Commitment to exceptional patient care and customer service

Why Join Concierge Dental Group?

• Competitive salary and bonus structure
• Comprehensive benefits package, including health insurance, paid time off, and retirement plans
• Career growth and advancement opportunities
• Access to state of the art technology and modern facilities
• Supportive, team oriented, and professional work environment

Ready to Take the Next Step?

If you're an experienced dental professional ready to lead with excellence in a fast-paced, growth-oriented environment, we want to hear from you!

Apply Today: Submit your resume and a brief statement outlining your relevant experience and why you're the perfect fit for this role.