Front Desk Supervisor

Front Desk Supervisor

Position Overview: We are seeking a highly energetic, professional, and service-driven Guest Service Supervisor to lead our Front Desk team and deliver Moxy's promise of a unique and playful experience. As the Guest Service Supervisor, you will oversee daily front desk operations, ensure exceptional guest experiences by going above and beyond expectations, and support team members in delivering outstanding hospitality from arrival to departure.

This role requires a flexible schedule, including days and evenings, overnight, weekends and holidays, as scheduling is based on hotel occupancy and operational needs.

Primary Responsibilities Front Desk Supervisor

• Supervise daily front desk operations during 1st and 2nd shifts.
• Lead by example in delivering exceptional guest service and hospitality.
• Ensure smooth and efficient guest check-in and check-out procedures.
• Work with the AGM to insure all Marriott Matrix are maintained

Guest Experience

• Create a welcoming environment and ensure every guest interaction leaves a positive and lasting impression.
• Respond promptly and professionally to guest concerns and service recovery situations.

Team Leadership & Training

• Train, mentor, and support front desk agents to maintain high service standards.
• Conduct or assist with front desk meetings and training sessions.
• Work with the Asst. General Manager on scheduling
• Promote teamwork and assist coworkers across departments when needed.

Financial Accountability

• Monitor front desk cash handling procedures, including cash drawers and payment processing.
• Ensure accurate posting of guest charges and payments.

Operational Support

• Assist other departments as needed, including supporting the Breakfast Department during busy shifts.
• Report maintenance or operational issues promptly.

Required Knowledge, Skills, and Abilities

• Strong leadership and guest service skills.
• Ability to maintain a friendly, outgoing, and professional demeanor at all times.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving abilities.
• Ability to manage multiple tasks in a fast-paced hospitality environment.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Ability to operate hotel phone systems and reservation tools.
• Ability to learn and effectively use the Opera Property Management System and Colleague Advantage (training provided).
• Ability to accurately process guest transactions and documentation during each shift.

Physical Requirements

• Ability to stand for extended periods during shifts.
• Ability to move or lift items such as luggage, carts, linen bags, or supply boxes when needed.

Schedule Requirements