Referral Coordinator

Patient Referral Manager

Under the supervision of the leadership team, manages patient referrals for program services recommended by their provider. This position will primarily focus on ensuring patient referrals are routed to the appropriate programs and disciplines.

Works with electronic platforms and documents to identify and route referrals to Ambulatory Care Management programs.

Retrieve program referrals from multiple sources (EMR, Email, Phone, Risk Reports etc.)

Tracks referral status and performs patient outreach as necessary.

Troubleshoots all program problems relating to the referral processes and escalates to appropriate leaders when necessary.

Assists leadership in ensuring program referral KPIs are accurately tracked and reported regularly.

Ensures program KPIs are appropriately tracked as part of the program dashboard.

Engages analytics and reporting teams as necessary to develop reporting dashboards, Regularly reports KPIs to leadership.

Monitors reports for any inaccuracy or integrity issues, and promptly engages stakeholders to resolve issues.

Essential: 1-3 years relevant experience

Pay Range: $17.33 to $26.00 Based On Experience

Medical, dental, and vision coverage starting the first of the month after hire, plus wellness programs and mental health support 403(b) retirement plan with employer match, pension, and life and disability insurance Tuition reimbursement toward advanced degrees and specialty certifications Generous paid time off, fitness discounts, and free on-site parking