Warranty Manager

Camping World is seeking a talented Warranty Manager who will be primarily responsible for supervising the Warranty and Parts Departments, initiating and processing requests for warranty repair services and providing administrative support to the Service Department as well as keeping Manufacturers apprised of work progress.What You’ll Do:Supervise employees and monitor processesResponsible for new unit check in process/procedureDuplicate receipt documents and create unit Service filesCo-operate with Advisor to create initial unit work order and pre-authorize all warranty work on new unitsDetermine repair requests to be covered under Manufacturer and/or Vendor warranty guidelinesProvide known approval time and/or flat rates for repair to all relevant dealer Personnel as prime priorityProvide direct advice on valid work order quality content to substantiate claims prior to work order finalizationProvide and keep on-line photo library for warranty unit claimsManage all paper flow, in order to claim warranty repairs for payment, within 7 daysManage and pursue all claims to be paid as well as applying payment to paid claims including credit memosAppeal all denied claims as appropriate and clear irrevocably denied balances to keep AR book up to dateEnsure all relevant Personnel are familiar with warranty procedures/processesAssist Advisors in checking sold units for outstanding recalls as appropriateProvide price estimates for Manufacturer prior to work commencement if neededBack up Service Advisors when/if neededWhat You’ll Need to Have for the Role:A minimum of two years of Service Advisor or Technician experience is preferredExcellent record keeping and documenting skills requiredProficient in IDS or other Dealership Management software preferredStrong communication skills both verbally as well as written are essential.Ability to work daily on a computer and perform internet searches as neededAbility to build and maintain an in-depth tree file for warranty picturesExcellent organization and follow up skills are requiredThe ability to follow Department procedures and policiesStrong clerical skills a mustA good understanding of accounts, invoices, debits and credits is requiredMay lift up to 25 lbs and/or move up to 50 lbs. with assistive devicesPeriods of standing, stooping, crawling, and bendingGeneral Compensation DisclosureThe pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the total annual compensation range (base pay + variable compensation earned) is $45,000 - $80,000 or more. This is a variable pay role with uncapped variable pay.In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws. #J-18808-Ljbffr Camping World