Sr. Deal Desk Manager

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr. Deal Desk Manager based in the United States. As Sr. Deal Desk Manager, you will lead the development and execution of commercial operations processes that support complex B2B technology and SaaS transactions. You will serve as a strategic partner to Sales and cross-functional leadership, ensuring deals are structured effectively while protecting revenue, profitability, and long-term business value. This role combines commercial strategy, financial analysis, pricing governance, and technology optimization. You will oversee deal approval frameworks, pricing policies, CPQ systems, and commercial reporting to improve decision-making and accelerate sales cycles. You will also drive automation and AI-powered initiatives to streamline workflows, enhance operational efficiency, and strengthen commercial controls. This is an exciting opportunity to shape scalable commercial processes within a dynamic, technology-driven environment. Accountabilities: - Lead the end-to-end Deal Desk operating model, overseeing request intake, commercial reviews, approval workflows, contracting processes, and customer handoffs while establishing clear service levels and escalation procedures. - Partner with Sales teams on complex and non-standard transactions, developing commercially sound proposals aligned with business priorities and customer requirements. - Coordinate cross-functional deal reviews with Sales, Finance, Legal, Revenue Accounting, Product, and Customer Success to ensure timely and informed commercial decisions.

- Evaluate deal structures, including pricing, discounts, contract duration, payment terms, product configurations, implementation requirements, and contractual conditions. - Provide sellers with actionable guidance on commercial options, pricing trade-offs, approval requirements, and strategies for progressing opportunities toward closure. - Ensure the accuracy and completeness of deal submissions, approval documentation, decision records, and downstream commercial handoffs. - Develop financial and analytical models to assess how discounting, product mix, deal size, payment structures, pipeline coverage, sales attainment, win rates, and sales cycles influence revenue, margins, profitability, and cash flow. - Evaluate the short- and long-term financial impact of proposed deals and commercial exceptions, considering profitability, customer lifetime value, and potential commercial precedents. - Analyze discount patterns, approval outcomes, exception rates, deal-cycle times, and loss reasons to identify commercial inefficiencies, revenue leakage, and opportunities for improvement. - Build scenario and sensitivity models to help leadership evaluate potential changes to pricing strategies, approval policies, and deal structures. - Develop and maintain reliable Deal Desk reporting frameworks, ensuring consistent metric definitions, accurate data, and actionable business insights. - Establish and maintain commercial approval matrices and pricing policies covering discounts, contractual exceptions, payment structures, product configurations, and other non-standard requests. - Maintain clear commercial playbooks that help sales teams distinguish standard transactions from exceptional requests and navigate approval processes efficiently. - Collaborate with Legal and Revenue Accounting to optimize contract language, streamline reviews, and ensure appropriate handling of non-standard commercial terms. - Oversee product catalogues, pricebooks, pricing rules, discount schedules, approval workflows, quote templates, and order-form processes. - Administer and optimize CPQ platforms, particularly DealHub or equivalent solutions, ensuring alignment between product configuration, pricing, approvals, contracting, and financial systems.