Manager, Line Service (JFK)

Manager, Line Service (JFK)

Jamaica, NY 11430

Overview

Salary Range $70,000.00 - $80,000.00 Salary/year Position Type Full Time

Description

The Line Service Manager is responsible for leading and overseeing all Line Service Technicians at this location. This role is responsible for ensuring a highly productive, safety-focused, and customer-centric operation while maintaining peak performance of personnel, equipment, and facilities. The Line Service Manager leads by example, drives operational excellence, and fosters a culture of accountability, engagement, and continuous improvement. Through strong planning, communication, and leadership, this role ensures consistent service delivery aligned with company standards and operational goals.

Operational Leadership & Execution

• Lead and manage day-to-day line operations, ensuring efficient execution of all scheduled and unscheduled activities
• Coordinate staffing schedules to meet operational demands
• Carry out Line Service Technician duties as needed to support the team
• Ensure completion of all required shift duties, checklists, and operational procedures
• Identify and resolve operational issues using sound judgment and established policies
• Manage and execute special projects as assigned

Team Leadership & Development

• Motivate, coach, and develop Line Service Technicians to achieve performance goals
• Mentor and support Shift Leads in managing daily operations across all shifts
• Oversee training programs in coordination with the Line Service Trainer to ensure standards are upheld
• Ensure all personnel are trained and compliant with company SOPs and operational standards
• Foster a positive, respectful, and high-performing team environment

Safety, Compliance & Quality Assurance

• Promote and maintain a strong safety culture aligned with SMS and company policies
• Oversee ramp safety procedures and promptly address safety concerns
• Ensure adherence to all company policies, SOPs, and regulatory requirements
• Lead IS-BAH/Safety Program initiatives and committees to improve safety performance
• Ensure incident reporting, investigation, and corrective action follow-through
• Protect customers, employees, and equipment from harm at all times

Customer Service Excellence

• Deliver and uphold a high standard of customer service for crew, passengers, and clients
• Continuously challenge and improve the customer experience
• Maintain a professional and positive company image with all stakeholders

Fuel Operations & Resource Management

• Oversee fuel quality control (Fuel QC) and fuel inventory (Jet A and 100LL)
• Manage departmental budgets, including labor and operational expenses
• Monitor equipment performance and report malfunctions or damage to the General Manager

Reporting & Communication

• Complete and submit required reports accurately and on time
• Communicate effectively with team members, leadership, and cross-functional partners
• Perform additional duties as assigned by leadership.

Qualifications

• Experience in FBO or aviation line operations
• Previous leadership or management experience preferred
• Demonstrated experience in a high-service environment
• Strong leadership, communication, and organizational skills
• Ability to motivate and develop teams in a fast-paced environment

Working conditions and physical demands for this role –

• Routine exposure to outdoor weather conditions, including heat, cold, and precipitation
• Exposure to fumes, noise, moving mechanical parts, and vibration
• Work environment is typically loud and physically demanding
• Regularly required to stand, walk, and use hands and arms to handle equipment
• Frequently required to climb, balance, stoop, kneel, crouch, sit, or crawl
• Must be able to lift and/or move up to 75 pounds

Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.