Senior Technical Writer

NCAOC - Senior Technical Writer - Senior

Location: 901 Corporate Center Dr Raleigh, NC 27607 Remote

NCAOC requires a Sr. Technical Writer to document agency processes and procedures related to the Integrated Case/Financial Management System.

Candidate must come onsite the first day to collect equipment then can work remotely.

The North Carolina Administrative Office of the Courts seeks qualified Senior Technical Writer to support its mission to protect and preserve the rights and liberties of all the people by providing a fair, independent, and accessible forum for the just, timely, and economical resolution of their legal affairs. The NCAOC has signed a contract with a vendor to provide an integrated case/financial management system to replace multiple legacy applications.

The Senior Technical Writer responsibilities but not limited to:

• Conduct interviews and translate technical information into clear, concise documents to be used by technical and non-technical personnel.
• Develop and/or maintain the following types of documentation: communications for diverse stakeholder groups; system documentation and release notes; user manuals; installation guides; computer operations and program maintenance manuals; and contingency operations; backup, recovery, and restart procedures; proposals, presentations, reports, standard operating procedures (SOP), policies and procedures.
• Edit special reports or any other deliverables and documents
• Write and edit end-user and internal-user knowledge-based content describing vendor’s services and troubleshooting processes
• Collaborate with managers to optimize and maintain internal and external content for usability and accessibility, while maintaining a high bar for quality
• Work directly with managers to produce high-quality knowledge-based articles
• Work collaboratively with the internal PMO team to conceptualize and develop content that strengthens the vendor’s product
• Manage all aspects of the documentation process—from planning to content maintenance
• Peer review knowledge-based technical, and program documents for grammar, content, and style of writing
• Demonstrate the ability to document business processes

This position reports to the PMO and QA Administrator. Staff work hours are typically 8:00 AM – 5:00 PM, Monday – Friday. Occasional evening and weekend work may be required.

KNOWLEDGE, SKILLS AND ABILITIES / COMPETENCIES: Candidate must have:

• 4-6 years of full-time technical writing in a software development environment
• Excellent verbal and written communication skills
• Excellent organizational, decision-making, and time management skills
• Ability to prioritize and manage multiple issues and projects
• Minimum (5) years of experience documenting processes and workflows using Microsoft Office Software
• Proven success designing, writing, and editing technical documentation for a software development community
• Ability to adapt and prioritize work independently in a dynamic environment
• Have strong written and content creation skills
• Be able to self-direct, multi-task, and prioritize assignments
• Be highly organized with acute attention to detail in a deadline-driven environment
• Ability to work with minimal assistance with a can-do attitude.

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: BA/BS in English, Computer Science, or related field. Additional experience can be substituted in lieu of degree.

4-6 years of full-time technical writing in a software development environment.