HVAC Cooling Customer Engineer - San Francisco, CA

Cooling CeA Cooling CE is responsible for installation, commissioning, scheduled and emergency service on Liebert Air products. The Cooling CE is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Cooling CE is also required to maintain continuous communication with Area/District Offices, and direct manager.ResponsibilitiesRoleRely on direction to accomplish goalsPerform a number of work-related tasksCapable of working under direct supervision or independently based upon trainingMaintain certifications per job requirementsTechnicalRender on site and phone assistance to customers.Communicate with National Technical Support on equipment issuesPerform work related tasks according to company guidelines for scheduled maintenanceImplement Field Change Notices according to published guidelinesKeep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service TipsSafetyOperate in a safe manner in accordance with published safety guidelinesMust wear appropriate PPE as per company guidelines and accordance with job dutiesAdhere to work hours policy guidelines – "14 hours rule"Report all work related accidents or injuries within 24 hours to the appropriate personnel.AdministrationProvide accurate and timely reporting according to company guidelinesTimecards, expense reports, mileage reports, ticket closure, forms et al.Maintain individual inventory in accordance with company policyMaintain company property according to company policiesVehicle, credit cards, PPE, test equipment, laptop, pager, et al.Customer SatisfactionProvide proper and adequate communication to internal and external customersProvide estimated time of arrival to the customer for where applicableComplete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignmentStrive to provide all customers a "first time fix" for their equipmentMaintain customer satisfaction rates according to company guidelinesAttend Customer Meetings as requiredPerformanceMaximize productivity by combining service opportunitiesComplete all work in an efficient and timely mannerCapable of making technical and commercial decisions under pressureProperly evaluate site and equipment for appropriate billing statusMaintain productive utilization rate according to company guidelinesPerform inventory cycle counts according to company guidelinesAdhere to company dress code and safety regulationsMeet or exceed on-site response time requirements for each customerUnderstand and comply with company startup/escalation processes and proceduresMaintain proper and adequate level of internal communicationsManagers, co-workers, Support Services, electronic communications, et al.Perform several work-related tasksCapable of working under direct supervision or independently based upon trainingMaintain certifications per job requirementsQualificationsRequired experience (one or more of the following)High School Diploma or G.E. equivalentHVAC – Certificate Program degree or equivalent experience in the field.Six years military experience in a related fieldEquivalent industry experience with EPA refrigerant licenseBasic electrical knowledgeInterpersonal SkillsProfessionalReliableTeam PlayerFamiliarity with electrical / electronic test equipment and fundamentalsMust be able to read and interpret electrical line diagrams and blueprintsWorking knowledge of OHM's law and HVAC theoryTechnical skillsAbility to make basic site evaluation skills to include: environmental temperature, and general operating conditionsElementary fix/repair techniques based on directed supervisionCapable of completing tasks and return unit to full operating conditions based upon directed supervisionAbility to summarize and report all work related tasks performedStrong skill sets:Communication skillsCustomer service skillsTroubleshooting skillsSafety proceduresOrganizational and planning skillsComputer skillsMechanical aptitudePhysical & Environmental DemandsWhile performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Frequent driving (car, van, truck). Must be able to consistently lift up to 50 pounds and occasionally up to 75 poundsExtreme cold (below 32*)Extreme heat (above 100*)Noise Level (Medium / High need to shout to be heard)Working around moving machinery (fork-lifts, tractors)Protective Equipment Required (earplugs, gloves, eyewear, respirator, mask, etc.)Work outdoors (no effective protection from weather)Travel is requiredFlexible schedules (weekends, evenings, and holidays)May have on-call responsibilityValid driver's licenseMust be at least 18 years oldWorking Conditions:Travel is requiredFlexible schedules (weekends, evenings, and holidays)May have on-call responsibilityValid driver's licenseMust be at least 18 years oldThe Vertiv OpportunityThe successful candidate will embrace Vertiv's Core Principles & Behaviors to help execute our Strategic Priorities.Our Core Principles: Safety | Integrity | Respect | Teamwork | InclusionOur Strategic PrioritiesHigh-Performance CultureCustomer FocusOperational ExcellenceInnovationFinancial StrengthVertiv BehaviorsOwn itAct with urgencyFoster a customer-first mindsetThink big and executeLead by exampleDrive continuous improvementLearn and seek out developmentPromote transparent & open communicationAbout VertivVertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers' vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today's data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.Work AuthorizationNo calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1