Front Desk Agent | Residence Inn, Denver Park
$18 - $20 per hourFull-time
CSM Corporation
This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.
- Responsible for providing the highest level of service
- Process check-ins and check-outs, verify billing, create reservations, and
- Understands and follows the company guest service recovery program
- Follows proper selling techniques and ensures strategies are utilized to
- Drives sales and maximizes revenue by up-selling rooms and amenities
- Follows company procedures when handling cash and processing financial
- Attends all required department and hotel meetings
- Maintains a clean and safe work area in compliance with company, brand,
- Follows all company procedures for guest/associate incidents
- Knowledgeable of hotel emergency procedures
- Excellent verbal communication skills needed
- Attention to detail, customer focused and the ability to perform job duties
- Maintains predictable and reliable attendance
- Ability to lift, push and pull up to 25 pounds on an occasional basis
Vacancy posted 13 hours ago
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