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Director OF Customer Service

Simpro

Doral, FL

Simpro seeks a Manager, Customer Operations to lead operational excellence across post-sale teams in a SaaS environment. You will partner with customer success and GTM leadership to align rhythms, analytics, forecasting, and capacity planning, while directing a team of operations analysts to translate data into actionable insights. You will design incentive structures, improve cross-functional workflows, and leverage AI/automation to boost efficiency and decision making. #J-18808-Ljbffr

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Vacancy posted 5 days ago
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