Service Manager

Job Description

Job Description

Description:

One Team LLC is seeking an experienced and motivated Service Manager to lead our HVAC, refrigeration, and commercial kitchen equipment service operations. This leadership role is responsible for overseeing daily field operations, managing technicians, ensuring exceptional customer service, and driving operational efficiency and profitability.

The ideal candidate is a strong leader with extensive technical knowledge, excellent organizational skills, and a commitment to building a high-performing team that delivers quality workmanship and outstanding customer care.

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Key Responsibilities

•Lead, supervise, and support a team of Service Technicians

•Schedule and dispatch service calls efficiently to meet customer needs and maximize productivity

•Provide technical guidance and troubleshooting support to field technicians

•Ensure quality control of service work and adherence to company standards

•Monitor KPIs including response times, first-call resolution, labor efficiency, and revenue goals

•Oversee inventory management, parts ordering, and fleet maintenance

•Train, mentor, and evaluate technicians to support professional growth and performance improvement

•Assist in recruiting, interviewing, and onboarding new service team members

•Resolve escalated customer concerns professionally and effectively

•Ensure compliance with safety standards, manufacturer guidelines, and company policies

•Collaborate with ownership on budgeting, forecasting, and strategic planning

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Benefits

•Competitive salary based on experience

•Performance-based incentives

•Company vehicle

•Health insurance available and paid time off

•Ongoing leadership and technical training opportunities

Requirements:

Required Qualifications

•Proven experience in HVAC, refrigeration, and commercial kitchen equipment service

•Prior leadership or supervisory experience in a service environment

•Strong understanding of electrical, mechanical, and gas systems

•Ability to read and interpret schematics, wiring diagrams, and technical manuals

•Experience with dispatching software and service management systems

•Strong organizational and time-management skills

•Excellent communication and customer service abilities

•Valid driver’s license with clean driving record

Preferred Qualifications

•EPA Certification

•Trade school or technical training

•Experience managing service KPIs and departmental budgets

•OEM or manufacturer certifications

•On-call management experience

Physical & Work Requirements

•Ability to occasionally lift up to 50 lbs

•Combination of office and field work environments

•Availability to support after-hours or emergency service needs when required