MANAGER, CUSTOMER ACCOUNT

MANAGER, CUSTOMER ACCOUNT USX HEADQUARTERS Monday - Friday 8:00 AM - 5:00 PM Position open to remote: NoGrade: HR10Compensation Range: This position is hourlyWho We Are:Relentlessly Delivering Big Ideas. U.S. Xpress is one of the nation’s largest asset-based trucking companies. But the most valuable asset we offer isn’t tractors, trailers, or even our exclusive, cutting-edge technology. It’s the collective brainpower of thousands of visionaries and problem-solvers. Together, we are revolutionizing the transportation industry by providing innovative, custom solutions. And, here, we believe in the sanctity of a promise—both to our customers, and our people. When we focus our varied talents on reshaping the future of transportation, that’s what we call the POWER OF U.S.Why U.S. Xpress? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!Medical, Dental, and VisionBasic/Supplemental LifeAccidental Death/DismembermentHealth Savings AccountsFlexible Savings AccountsCompany Paid HolidaysPaid Time Off401k with Employer Matching ContributionEmployee Stock Purchase PlanPaid Parental LeaveShort Term Incentive ProgramEmployee Assistance ProgramPet InsurancePrimary Position Purpose: The Customer Account Manager is responsible for managing their book of business holistically to include commitment management, service, freight solicitation, revenue growth and relationship development. The Customer Account Manager is responsible for making booking decisions and has the sole discretion to accept or decline freight as the full owner in day-to-day tender commitment. Position FunctionsFull ownership and discretion on accepting and declining loads through tender acceptance to maximize revenueDevelop and maintain strong customer relationships to allow for the greatest opportunities in generating the highest level of freight order volumesImplements cross functional action plans provided to customers and/or internal stakeholdersContinuously monitor all available communication exchanges of receiving freight load orders to accept available loadsTrain and develop Account Representatives Lead and facilitate customer calls and meetings and act as the face of U. S. XpressAct as a liaison and voice of customer needs in alignment with strategic plan to all relevant internal departments to ensure customer satisfaction and problem resolutionOwn customer scorecards to maintain and manage complianceConsistently and continually solicit committed and non-committed freight orders from a designated and assigned customer baseKeep customers informed of the status of pickups and deliveries, including in some cases updating the customer web sites or EDI exchangesContact capacity buyers, fleets, or load planning to seek alternate truck assignment for the load or other solution to prevent service failure to customerMay enter pick-up and delivery information specified by the customer Utilize booking tools to obtain data regarding booking averages and market trendsBook and manage loads through internal and external systems with the best rate while maximizing safe utilization by strategic appointment settingMonitor trailer pools to ensure maximum utilization for U.S. Xpress trailersCollaborate in-person with all levels of the organization to harness collective intelligence of the workforceAttend all in-person meetings and trainings on recent developments, goals, and objectives and participate in such discussions by offering input and adviceRegularly engage remotely and in-person with customers and potential customers to establish rapport, open communication and expectations Additional responsibilities/duties may be assigned as neededWhat We’re Looking For:EducationCollege Degree or equivalent work experience required ExperienceCustomer Service, Administration, Logistics & Supply Chain, Data Entry, or Transportation experience preferred Skills/Abilities Active ListeningCritical thinking and problem sensitivity; Ability to solve complex problemsTime management with ability to multitask and prioritizeCustomer service phone etiquette to include professional communication Ability to mentor and train team on account specifics when needed Licenses & CertificationsN/AWork Environment / Physical Requirements – Normal office settings.This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities. Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. U.S. Xpress is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.This role will remain open until it has been filled.NA