Desktop Support Engineer
Keylent Inc
Desktop Support Engineer
Provide installation and day-to-day support for personal computers and desktops for hardware, software, and network components.
Work from client location for end user desktop/laptop support.
Operating system installation/image deployment on laptops/desktops.
O365 installation/configuration.
Troubleshooting the Windows OS, Outlook, WIFI, local NW issues.
Printer/scanner installation, troubleshooting.
Remote support & ticket resolutions.
Inventory management, record keeping and documentation.
Support printer configurations and settings and troubleshooting access issues.
Provide executive support for PCs for VIP users and their executive assistants.
Support conferencing implementations and issues.
Track and support on-boarding and off-boarding users by issuing PCs and peripherals.
Collaborate with other IT groups such as security, service desk, enterprise software management teams, and others to implement and maintain solutions to the end-users and resolve any identified issues.
Maintain the organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies related to EUC.
Expert knowledge and ability to implement and develop tools to effectively manage the EUC devices and user environments including software delivery, asset management, and OS updates and changes.
Develop, and maintain a unified end-point configuration standard to ensure hardware and software compatibility.
Assist with the development of roadmaps, documentation, and take ownership for various end-user computing solutions (hardware, operating systems, Microsoft Office, SCCM, Microsoft Intune, vulnerability/patch management, VDI, etc.).
Compatibility and QA testing of applications, operating systems, and application packages.
Administration of end-user computing solutions, including SCCM/MEM, Intune, and various technologies.
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