Product Manager - Service & Process Designer

$124.3k - $198.6k

Full-time

Visa

About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters - to you, to your community, and to the world. Progress starts with you.

Job Description

Visa is seeking a Service and Process Designer to lead the transformation of legacy, manual implementation processes into scalable, automated services. This role is responsible for incorporating end-to-end onboarding and on-going configuration maintenance of specific DPS and Visa products and services into a modern configuration solution. They design both the front stage (customer interaction) and backstage (processes, systems) to ensure a seamless experience. This role involves user research, modeling workflows, and improving business performance.

The focus of this role is to ensure that the modern configuration solution works holistically, with clear workflows, automation logic, and ownership across the lifecycle. This role is also expected to work very closely with the dedicated UI and UX Designer on the incorporation of services into a broader, enterprise-wide configuration solution.

Key Responsibilities:

Service & Process Design:

Map and document current-state (as-is) implementation processes across teams, systems, and handoffs

Identify inefficiencies, risks, manual touchpoints, and failure modes

Design future-state (to-be) service flows that leverage automation and configuration-driven deployment

Define service boundaries, including human-in-the-loop vs fully automated steps

Use current AI tools to facilitate process mapping, stakeholder engagement, and identification of enhancements

Automation & Operating Model Design:

Drive definition of orchestration logic for automated configuration deployment

Specify required inputs, outputs, dependencies, approvals, and exception handling

Partner with engineering to ensure automation aligns with real-world operational needs

Establish standards for repeatability, scalability, and governance

Cross-Functional Facilitation:

Lead service design workshops with Operations, Product, Engineering, Risk, Implementations, and Client teams

Align stakeholders on how the implementation service will operates end-to-end

Coordinate pre-adoption planning by identifying which teams are impacting process workflow(s) when newly identified product(s), features, functionality or services are introduced.

Serve as the source of truth for the service model and process intent

Establish and maintain clear cross-functional ownership, aligning impacted teams on newly introduced process workflows.

Experience Beyond the UI:

Contribute to development and implementation of new elements of the modern configuration solution that introduce simplification and scale

Define non-UI elements of the service, including:

Ownership and roles

SLAs and success measures

Support and escalation paths

Post-deployment lifecycle considerations

Ensure the service functions effectively before, during, and after UI interaction

Establish metrics for new services incorporated into the modern configuration solution in a sustainable manner to provide executive-level reporting

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Visa will accept applications for this role until at least June 15, 2026

Qualifications

Basic Qualifications:

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Experience redesigning complex, multi-team operational processes

Strong facilitation and stakeholder alignment skills

Experience with automation-enabled services or configuration-driven systems

Familiarity with Agile, Lean, or BPM practices

Experience partnering with UX, Product, and Engineering teams

Background in enterprise or platform-based environments

U.S. Applicants Only
The estimated salary range for this position is $124,300.00 to $ 198,600.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity.Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

Work Hours

Varies upon the needs of the department.

Travel Requirements

This position requires travel 5-10% of the time.

Mental/Physical Requirements

This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law.

Apply

Vacancy posted 4 hours ago

Similar jobs that could be interesting for youBased on the Product Manager - Service & Process Designer in Denver, CO vacancy

Product Manager - Service & Process Designer
$124.3k - $198.6k
...Job Description Visa is seeking a Service and Process Designer to lead the transformation of legacy,... ...maintenance of specific DPS and Visa products and services into a modern... ...office will be confirmed by your hiring manager. Visa will accept applications for...
Suggested
Work experience placement
Work at office
Local area
Visa
Denver, CO
2 days ago
Product Manager, Offers as a Service Platform
$112.5k - $187.5k
...Team Overview The Offers as a Service team owns TransUnion's global... ...with personalized financial products across the U.S., UK, and expanding... ...environment where product managers drive both strategy and... ...efficiency by learning systems and processes and identifying ways to...
Suggested
Full time
Temporary work
Work experience placement
Work at office
Flexible hours
Shift work
2 days per week
TransUnion
Greenwood Village, CO
2 days ago
Head of Product, Managed Services
$140k - $190k
...Reporting to: VP of Product Location: Onsite in... ...Emporia's Home Energy Management Platform is a powerful... ...and grid peak demand services. By reducing energy waste... ...they compound when designed together. We're looking... ...Emporia Energy hiring process will only come from...
Suggested
Work experience placement
Local area
Emporia
Littleton, CO
1 day ago
Water Process Designer - Remote-Ready with Travel
$125.24k - $145k
Stantec Consulting International Ltd. in Denver is seeking a Process Designer to support the development of detailed designs for water treatment projects. Responsibilities include performing hydraulic calculations and creating design documents. Candidates should have a...
Suggested
Remote job
Stantec Consulting International Ltd.
Denver, CO
4 days ago
Product Manager, Visa DPS Payment Processing
$124.3k - $180.05k
...on Visa DPS payments processing for our Debit Card portfolio... ...Technology and Client Services to ensure smooth... ...success drivers—to inform product and process... ...requirements writing, technical designs reviews, prepare and... ...testing as well as issue management and resolution....
Suggested
Work experience placement
Work at office
Local area
Visa sponsorship
Work visa
6AM City, LLC
Denver, CO
4 days ago
Telecom Product Manager: Process & Tool Optimization
$55 - $58 per hour
...A consulting firm is seeking a Product Manager in Denver to support a telecom provider. This role focuses on improving internal processes and tools, partnering with various stakeholders. Key responsibilities include translating business needs, tracking project milestones...
Hourly pay
Contract work
Insight Global
Denver, CO
14 days ago
Data Processing Product Owner
$113.9k - $200.91k
...talented Level 4 Software Engineer/Product Owner with a Final Top Secret... ...Planning, and Incremental Design Reviews with the Scrum Master... ...quality standards met • Manage feature dependencies,... ...technology • Previous Data Processing experience • Experience working...
Full time
Temporary work
Work experience placement
Work at office
Remote work
Relocation
Flexible hours
Shift work
Lockheed Martin Corporation
Littleton, CO
5 days ago
Head of Product, Managed Services
$130.4k - $195.6k
...Description Summary The AVS product manager plays a key leadership role in driving and accelerating service growth through service... ...inform the decision-making process. Manage the investment plan... ...integrity. Our total rewards are designed to unlock your ambition by...
Contract work
Remote work
Visa sponsorship
Work visa
Relocation package
Flexible hours
GE Healthcare
Denver, CO
4 days ago
EverPro - Growth Product Manager - Customer Engagement Solutions (Remote)
$115k - $125k
...Customer Experience Group) Product ManagerAbout... ...Nasdaq: EVCM] is a leading service commerce platform, providing... ...end-to-end business management software, embedded... ...business/product decisions.Process driven individual with... ...with some product design experience is a plus....
Work experience placement
Work at office
Remote work
EverCommerce
Denver, CO
4 days ago
Business Partner & Product Management Manager - NG&NGL Digital Services
$141.3k - $212k
...Summary The Business Partner & Product Management Manager - NG&NGL Digital... ...the Natural Gas & NGL Services Product Line. Responsibility... ...Operations Control Systems, Process Control Engineering, Advanced... ...business and operations teams, UX design, product, engineering,...
Full time
Contract work
Temporary work
Local area
Marathon Petroleum Corporation
Denver, CO
3 days ago
Senior Product Designer — Lead UX for Next-Gen Mobility
Ford Motor Company in Denver is looking for a Senior Product Designer who will lead user experience design for various digital products. This role involves mentoring designers, advocating user-centered design, and ensuring design quality across multiple product units....
Ford Motor Company
Denver, CO
5 days ago
Customer Segment Product Manager
$160.9k - $221.3k
...Future of Construction: Customer Segment Product Manager Are you ready to be the North Star... ...build and maintain infrastructure, design and construct buildings, optimize global... ...accommodation in connection with the application process, please contact ****@*****.***.
Ongoing contract
Full time
Work at office
Local area
Worldwide
Trimble
Westminster, CO
3 days ago
Senior Product Manager, Developer Experience
...Location Type: Remote Department Product Overview We’re not just building... ...Platform. About the Role: As a product manager on the Platform team, you will be... ...affiliates involved in your recruitment process, wherever these are located. More Information...
Full time
Remote work
Confluent
Denver, CO
1 day ago
Senior Technical Product Manager - Platform Services
...We are seeking a Senior Technical Product Manager to own and evolve core platform and API... ...metrics. They understand how APIs are designed, documented, consumed, and governed, and... ...and roadmap for core platform APIs and services, ensuring alignment with company strategy...
Work at office
Local area
Remote work
Forge Global
Denver, CO
5 days ago
Insurance Account Manager - Growth, Retention & Service
A leading insurance agency in Denver is seeking an Account Manager to enhance customer relations and drive agency growth. The ideal candidate will have strong sales skills, leadership abilities, and a background in insurance sales or account management. This role focuses...
Gotbuckland
Denver, CO
22 hours ago
Insurance Account Manager — Service & In-Book Growth
$55k - $65k
A local insurance agency is seeking an Account Manager to deliver exceptional service and identify in-book sales opportunities. The ideal candidate excels in customer service and relationship management. Responsibilities include maintaining client relations, assisting...
Local area
Denverhighlandsinsurance
Denver, CO
22 hours ago
Process Designer (Multiple Positions)
$125.24k - $145k
...Process Designer (Multiple Positions) (Stantec Consulting Services Inc.; Denver, CO): Support development of detailed design and construction documents for water treatment and wastewater treatment plants. Support design documentation through sketches, electronic models...
Full time
Temporary work
Part time
Work experience placement
Casual work
Local area
Remote work
Flexible hours
Stantec
Denver, CO
6 days ago
Product Owner - CSM Applications
$90k - $100k
...Product Owner For Csm Applications The Product Owner... ...understand business processes, identify... ...business analysis, program management, and technical aptitude... ...support as needed. Design and optimize Customer... ...Success, Sales, Support, Services, or Marketing. Background...
Full time
Remote work
Shift work
Content Square
Denver, CO
1 day ago
Senior Product Designer & Design System Lead - Equity
$180k - $240k
...forward-thinking company based in Denver, seeks an experienced Product Designer to contribute to innovative software design. Candidates need... ...SaaS. Responsibilities include consulting with engineers, managing design specifications, and refining the design system. The role...
Ashby
Denver, CO
5 days ago
Senior Product Manager- Security Solutions Portfolio
Senior Product Manager - Security Solutions Portfolio We're seeking a dynamic Senior Product Manager... ...solutions to commercial security service providers by leveraging a cloud platform... ...the formal product development process from concept validation through launch...
Work at office
Relocation package
Flexible hours
Reitman Personnel
Denver, CO
22 hours ago
Personal Insurance Account Manager
...Account Manager We are seeking an Account Manager to join our... ...Managers and our Producer in servicing assigned Personal Lines... ...transactions, paperwork, and internal processing for assigned accounts... ...contribute to meeting departmental production goals; identify and follow-...
Work at office
Local area
Flexible hours
3 days per week
Squaremouth
Denver, CO
4 days ago
Product Manager, Payroll Customer Journey & Delivery
$119.77k - $140.9k
...Description We are seeking a Product Manager to lead strategy, roadmap,... ...product, engineering, design, and content to deliver measurable... ...technology, or embedded B2B services strongly preferred. The... ...of the application or hiring process, please refer to our...
Temporary work
Work at office
Local area
Remote work
Flexible hours
3 days per week
U.S. Bank
Denver, CO
14 hours ago
Director of Product, Practice Growth
$180k - $210k
...expert Revenue Cycle Management solutions propels practices... ...for a Director of Product to lead our Practice Growth... ...that conversion process beyond the in‑person conversation... ...bar for the team. Design for Outcomes: Lead the... ...healthcare, home services, automotive, and other...
Part time
Work at office
Local area
Work from home
Flexible hours
Orthofi
Denver, CO
1 day ago
Info Software & Process Solutions Growth Manager
A leading electrical distribution company is seeking a Business Development Manager in Denver, Colorado, focusing on information software and process solutions. This role involves collaborating with local sales teams, promoting software solutions, and engaging with ecosystem...
Local area
Rexel France
Denver, CO
2 days ago
Growth Product Manager - Customer Engagement Platforms
...A leading service commerce platform is seeking a CES Product Manager to drive product initiatives for pulseM & Customer Lobby. The ideal candidate will possess strong problem-solving and communication skills, along with experience in API and software integrations. This...
Remote work
Flexible hours
EverCommerce
Denver, CO
9 days ago
Service Operations Leader - KPI & Process Excellence
$106.91k - $147.01k
Wagner Equipment Co. in Aurora, Colorado, seeks a Service Operations Manager to oversee service processes and operations. The role requires a minimum of 3 years of supervisory experience and knowledge of CAT equipment. Essential skills include project management and customer...
Wagner Equipment Co.
Aurora, CO
1 day ago
Operations Manager for Water treatment processes
$95k - $130k
...Harbors is looking for a Industrial Services Operations/ Engineering Manager to join our team. The Industrial... ...programs for Water treatment processes and engineering for the National... ...direct sales and operations in the design of process flow, consumable usage,...
Full time
Work at office
Local area
HPC Industrial
Denver, CO
4 days ago
Revit Designer (Food Service)
$80k - $85k
...Revit Designer – Food Service Last Updated: May 12, 2026 About Us We are... ...installation of high-quality products that enable customers to... ...reports to the Senior Design Manager Key Responsibilities:... ...Familiarity with the construction process, including project...
Full time
Work at office
Work from home
Worldwide
Flexible hours
Shift work
Gallery
Denver, CO
1 day ago
Kitchen Lead Designer
...are hiring a seasoned kitchen design professional. You will work... ...will own the kitchen design process from client consultation through... ...closely with project managers, estimators, and field teams... ...Review fellow designer work product, provide constructive feedback...
For contractors
For subcontractor
A2z Builders
Denver, CO
5 days ago
Fire Sprinkler Designer
$28 - $45 per hour
...Role: Fire & Sprinkler Designer (2 openings) Location: Denver, CO... ...system design, installation, service, and repair . They support commercial... ...closely with the Design Manager, Superintendent, Estimating... ...Support permitting processes Attend coordination meetings...
Hourly pay
Permanent employment
Full time
Local area
Immediate start
Addison Group
Denver, CO
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Product Manager - Service & Process Designer. Be the first to apply!