Receptionist

Receptionist Position

We are offering a $500.00 sign on bonus!

We are seeking to hire a part time (24 hours per week) Receptionist to join our incredible team at our Family Resource Center (FRC). The Receptionist is responsible for greeting clients in person and by telephone, completing referrals for individuals seeking services, and ensuring timely communication with program staff regarding appointments, arrivals, and messages. As Receptionist at the FRC you will serve as the first point of contact for individuals and families accessing services, providing a welcoming, professional, and trauma-informed environment. The schedule for this position is Monday through Friday from 9 - 3 or 10 - 4. The starting pay rate is $19.00 per hour.

The responsibilities for this position include the following:

• Respect the confidentiality nature of all program services and communications therewith.
• Receive and communicate with clients and others who call or come to the Agency.
• Will contact, either personally or by written communication, all staff personnel regarding messages they have received.
• Type letters, messages, memos, client records, or other communication assigned.
• Complete referrals for individuals seeking services
• File electronically and manually, client records and other Agency materials properly in accordance with policy.
• Keep monthly statistical records or analysis as they are requested.
• Maintain reception area resource displays by organizing, replenishing, and removing outdated or obsolete brochures and informational materials
• Assist the Program Manager with planning and completing event checklist activities, including preparing materials, coordinating logistics, setting up and breaking down event spaces, tracking assigned tasks, and ensuring all event preparations are completed in a timely manner.
• Keep records, forms, and other data of direct service, fiscal operations, and administrative services where such responsibilities are assigned.

Education and Experience requirements:

• High School diploma required as well as computer experience and/or training.
• One year of relevant experience working with youth and families
• Must have skills necessary to engage and work with others from diverse backgrounds & maintain a nonjudgmental attitude towards families.
• Experience working with children and families preferred. Must be willing to work with SED population.

*Must be able to successfully complete a MA State CORI check, CPS check.** Bi-lingual English/Spanish and English/Portuguese speaking applicants are encouraged to apply. Family Service Association is a comprehensive private, non-profit social service agency dedicated to the development and implementation of services designed to provide strength and support to individuals and families throughout southeastern Massachusetts. Headquartered in Fall River, Family Service Association strives to increase the capacity of individuals and families to cope with the stresses of family life and interpersonal relationships in a positive, productive and health-improving manner. This agency is a leading provider of professional social services in the South Coast region of Massachusetts, with a 135-year tradition of high quality. Family Service Association is an Affirmative Action/Equal Opportunity Employer.