Guest Experience Coordinator
CIVANA Wellness Resort and Spa
Guest Experience Reservation Agent
CIVANA's mission is to inspire mindfully, measurably greater wellness in all who crave it. The CIVANA model is shaped by a wellness philosophy that serves everyone: happiness first, healthiness always. This is delivered via a curated wellness program that focuses on connecting mental, physical, emotional and spiritual needs, providing guests with tools they can take with them wherever they go, and build upon each time they return.
We are seeking passionate, service-oriented, positive and hard-working individuals with a love for health and wellness, and an excitement for hospitality.
This is a Regular Full Time Position. Shifts start at 7:00am and the latest end time is 6:30pm.
As a Guest Experience Reservation Agent, you will be responsible for:
- Creating personalized reservation experiences for guests based upon their individual needs such as:
- Room Accommodations
- Planning for wellness Journey classes and/or Spa bookings
- Offer transportation arrangements to/from the airport
- In addition, process payments & send confirmations of preplanned services
- Anticipate guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
- Stays in compliance with the dress code by staying in a neat, clean, and tidy appearance
- Displays warmth, care and genuine enthusiasm when dealing with guests, team members and leadership.
- Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
- Support the concierge team in lobby during high business levels and take on concierge shift coverage if needed (which may include to assist guests with arrivals and/or departures)
Qualifications:
- One to two years' experience as Reservations and/or Front Desk experience (or comparable role)
- Strong computer skills
- Strong/positive communication skills
- Previous hotel/resort experience preferred
- Willing and able to work all shifts including weekends/holidays
- Must have reliable transportation
- Must be able to work on-site
- Knowledge/passion in Health & Wellness
Vacancy posted 3 days ago
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