(AM is Kristin Mlady) ONSITE INBOUND CSR
Insight Global
Customer Service Reps
Required Skills & Experience: 1-3+ years of experience in an INBOUND customer service role with recent call center experience. Experience in a high call volume environment, supporting 60-80 calls a day.
- Strong verbal and written communication skills
- Experience with 3 computer screens (2 monitors and 1 laptop)
- Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality
Nice to Have Skills & Experience: Previous experience in the healthcare industry. Previous PBM experience.
Job Description: An employer of Insight Global's is looking for onsite inbound customer service reps to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.
Shifts: 5 day work weeks - between Monday - Sunday 5:00 AM 10:00 PM MST Monday Sunday and Holidays
*This position is fully onsite and does not have the opportunity to work from home. *This position does provide all necessary equipment to perform the job.
Insight GlobalVacancy posted 2 days ago
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