Operations Support Specialist I

SUM M A R Y: This is an entry level position responsible for providing internal customer service with a broad range of operational support activities for local and regional Pike Engineering operations. This role will report to a Supervisor or Manager in a Pike Engineering office. ESSENTI A L DUTIE S A ND RESPONSIBILITIE S : Under supervision the individual in this role is expected to: CO M PLEXITY OF WORK : Semi-routine; majority of work covered by established procedures. RE L A T IONSHI P OUTSID E WOR K GROU P : Exchange of information, which occasionally requires tact and/or diplomacy. SUPERVISORY RESPONSIBILITIE S : N/A QU A LIFIC A TIONS : Toperformthisjobsuccessfully,anindividualmustbeableto performeachessential dutysatisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skill,and/orability required.Reasonableaccommodationsmaybemadetoenableindividualswithdisabilitiestoperformthe essentialfunctions. 1. REGU L A R A T TEND A NC E isrequired. 2. EDU C A T ION and/or EXPERIENCE EDU C A T ION Required HighschooldegreeorGED. Preferred Associatesdegree(AAorequivalentfromtwo-yearcollegeortechnicalschool). EXPERIENCE 0-1 Year(s) Experience in similar support role or performing general administrative duties. Familiarity with utility or engineering office operations is preferred. L A NGU A G E SKILL S : Ability to read and interpret documents such as procedure manuals, operational procedures, etc. Ability to write simple correspondence. M A THE M A T IC A L SKILL S : Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to compute rate, ratio and percent and to draw and interpret spread sheets RE A SONIN G A BILITY: A. Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. B. Ability to deal with problems involving few concrete variables in standardized situations. OTHE R SKILLS A N D A B ILITIES: Required computer skills and knowledge of relevant software Required knowledge of operation of standard office equipment Required knowledge of clerical and administrative procedures and systems such as filing and record keeping Demonstrated ability to work independently and follow through on assignments High energy level with ability to work in fast paced, ambiguous environment Professional appearance maintained at all times Ability to deal and work well with a variety of individuals from various socio-economic, cultural, and ethnic backgrounds. Team oriented PHYSI C A L DE M ANDS :Thephysicaldemandsdescribedherearerepresentativesofthosethatmustbe metbyanemployeetosuccessfullyperformtheessentialfunctionsofthisjob.Reasonable accommodationsmaybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions. Howmuchonthejobtimeis spentinthefollowingphysicalactivities? Stand Up to 1/3 (Occasionally) Walk Up to 1/3 (Occasionally) Sit 2/3 and more (Regularly) Talk or Hear 1/3 to 2/3 (Frequently) Use Hands to Feel, Handle or finger tools or controls 2/3 and more (Regularly) Climb or balance None Stoop, Kneel, Crouch or crawl Up to 1/3 (Occasionally) Reach with Hands and Arms Up to 1/3 (Occasionally) Taste or Smell None Doesthisjobrequirethatweightbeliftedorforcetobeexerted?If so,howmuchandhowoften? Up to 10 Pounds Up to 1/3 Up to 25 Pounds Up to 1/3 Up to 50 Pounds None Up to 100 Pounds None More than 100 Pounds None Doesthisjobhaveanyspecialvisionrequirements? CloseVision(clearvisionat20inchesorless) ColorVision(abilitytoidentifyanddistinguishcolors) WOR K ENVIRONMEN T :Theworkenvironmentcharacteristicsdescribedherearerepresentativeofthose anemployeeencounterswhileperformingtheessentialfunctionsofthisjob.Reasonableaccommodations maybemadetoenableindividualswithdisabilitiestoperformtheessentialfunctions. Wet,humid conditions(non- weather) None Work near moving mechanical parts Up to 1/3 (Occasionally) Work in high, precarious places None Fumes or airborne particles None Toxic or caustic chemicals None Outdoor weather conditions None Extreme cold (non-weather) None Extreme Heat (non-weather) None Risk of electrical shock None Work with explosives None Risk of radiation None Vibration None Whileperformingthisjob,thenoiselevelintheworkenvironmentis: Moderate Noise (Examples: business office with typewriters, and or computer printer, light traffic) NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization. Pike Engineering is an equal opportunity employer EOE/Minorities/Females/Vet/Disabled Pike Engineering is a Non-Union Company #J-18808-Ljbffr