Patient Services Specialist - Spanish

Job Description

Job Description

Duration: 6+ months

Shift timing: Monday -Thursday 8 AM - 5 PM
Friday 8:30 AM - 3 PM

Description:

Top Skills: Front desk exp in healthcare, multispecialty exp plus, bilingual (Spanish) plus, epic exp plus, insurance verification exp

• Goal-driven and comfortable with metrics/quotas (call volume, conversion rates)
• Confident, persuasive phone presence — not just "helpful, " but able to overcome objections and create urgency
• Resilient with rejection; doesn't get discouraged by failed contact attempts, no-shows or declines
• Strong active listener who can identify patient hesitations and address them directly
• Assertive follow-up habits (multiple touchpoints, doesn't let leads go cold)
• Genuine enthusiasm for helping patients that translates into a compelling, consultative pitch (not pushy)
• Organized and disciplined with CRM/lead tracking and follow-up scheduling
• Coachable — receptive to script/pitch refinement based on what converts
• Comfortable discussing procedures, costs, and next steps with confidence and authority
• Bilingual (Spanish) fluency for at least one hire (though more are preferred), both spoken and written

JOB SUMMARY

• This role makes frequent outbound calls to marketing-generated leads, builds rapport with prospective patients, and drives conversion from inquiry to scheduled consultation.
• This position requires a sales-minded approach — confidently guiding leads through questions and concerns to "close " on booking their consultation.
• The specialist will develop in-depth knowledge of bariatric surgery procedures and serve as a key point of contact for patients from initial inquiry through their first visit.
• At least one position requires Spanish bilingual fluency, though more are preferred.

ESSENTIAL FUNCTIONS of the ROLE

• Makes frequent outbound calls to marketing leads and prospective patients to educate them on bariatric surgery options and convert inquiries into scheduled consultations.
• Applies sales techniques — building rapport, overcoming objections, and creating urgency — to maximize consultation bookings.
• Serves as a key point of contact for patients between initial inquiry and their consultation, answering questions, providing procedure information, and maintaining engagement to reduce no-shows/drop-off.
• Assists patients and other visitors by performing patient related duties to include check-in or check-out, scheduling, insurance verification and answering and responding to phone inquiries.
• Arranges follow-up visits and referral appointments.
• Registers patients by collecting and verifying insurance information.
• Verifies patient demographics and enters changes into computer system.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• Discusses financial arrangements with patients, as requested.
• Responds to routine escalated inquiries concerning services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists in training, mentoring and providing assistance to junior staff as requested.

KEY SUCCESS FACTORS

• Sales-oriented mindset with proven or demonstrable ability to convert leads/inquiries into booked appointments; comfortable with outbound call volume and closing conversations.
• Strong listening, interpersonal and communication (oral and written) skills, and professional, pleasant and respectful telephone etiquette.
• Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful.
• Bilingual (Spanish/English) fluency required for at least one position.
• Ability to develop and maintain working knowledge of bariatric surgery procedures, requirements, and patient journey to speak credibly with prospective patients.
• Knowledge of patient registration procedures and documentation.
• Knowledge of medical insurance claims procedures and documentation.
• Skilled in the use of computers and related software applications (CRM/lead tracking experience a plus but not required).
• Skilled in preparing and maintaining patient records.
• Able to mentor and train staff.

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.

Headquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.

As one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.

With a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.

TSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.

At TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.

Equal Opportunity Employer

22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.

Company Description

22nd Century Technologies, Inc. (TSCTI) is one of the fastest-growing IT Services Integrators and Workforce Solutions providers in the United States. Founded in 1997, TSCTI is a Certified National Minority Business Enterprise (MBE) with a workforce of 6,000+ professionals, including 600+ Cybersecurity Subject Matter Experts (SMEs), delivering mission-critical solutions across all 50 U.S. states, Canada, and Mexico.\r\n\r\nHeadquartered in Princeton, NJ, and McLean, VA, with 14 regional offices nationwide, TSCTI provides comprehensive solutions in Digital Transformation, Artificial Intelligence (AI), Cybersecurity, Cloud Computing, IT Infrastructure, Enterprise Modernization, DevSecOps, Managed Services, Workforce Solutions, and Healthcare Staffing. We are a trusted partner to Federal, State, Local, Education (SLED), Healthcare, and Commercial organizations, delivering innovative technology and talent solutions that enable our clients to achieve their strategic objectives.\r\n\r\nAs one of the nation's leading Healthcare Workforce Solutions providers, TSCTI supports federal healthcare systems, Veterans Affairs (VA) Medical Centers, state and local healthcare agencies, hospitals, clinics, laboratories, long-term care facilities, and commercial healthcare organizations. We recruit and place highly qualified healthcare professionals across a wide range of specialties, including physicians, advanced practice providers, registered nurses, allied health professionals, behavioral health specialists, laboratory personnel, pharmacy professionals, and healthcare administrative staff. Our healthcare solutions ensure continuity of care while maintaining the highest standards of clinical excellence and regulatory compliance.\r\n\r\nWith a strong commitment to quality and compliance, TSCTI operates through CMMI Level 3 (Development & Services) and ISO 9001, ISO 20000, and ISO 27001 certified processes, ensuring consistent service excellence, operational maturity, and information security. Today, we proudly support 14 of the 15 Federal Executive Departments, 37 Federal agencies, 50 State governments, 115+ Local agencies, 37 School Districts, numerous healthcare organizations, and 80+ Fortune 500 and commercial clients.\r\n\r\nTSCTI has earned numerous industry recognitions, including being named among Forbes America's Best Large Employers, Forbes Best Employers for Veterans, Forbes Best Employers for Tech Workers, Newsweek's America's Greatest Workplaces for Diversity, and a 13-time Inc. 5000 honoree. The company has also been recognized by the Washington Business Journal as one of the Best Places to Work and continues to expand its capabilities through strategic innovation, acquisitions, and investments in emerging technologies.\r\n\r\nAt TSCTI, our people are our greatest strength. We are committed to fostering an inclusive, collaborative, and growth-oriented workplace where innovation thrives and careers flourish. Whether delivering cutting-edge technology solutions or connecting exceptional talent with meaningful careers, we consistently exceed our clients' expectations while empowering our employees to succeed.\r\n\r\nEqual Opportunity Employer\r\n\r\n22nd Century Technologies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.