Case Management Liaison

POSITION SUMMARY

The Case Management Liaison is responsible for assisting with the management of internal and external relationships and department escalations under the support of the Senior Case Management Liaison. The role requires the ability to effectively communicate and collaborate with internal and external stakeholders and the ability to apply complex problem solving to address issues.

ESSENTIAL FUNCTIONS

• Assists with the resolutions department escalation by collaborating with various internal departments and vendors.
• Assists with the management of vendor relationships and associated process improvements.
• Acts as a spokesperson for the department under the guidance of the Senior Liaison.
• Effectively communicates and collaborates with external business partners and internal teams.
• Documents complex systems and processes.
• Provides guidance on documentation of all process, procedure, and workflows and enhancements.
• Perform training to internal staff and external clients and vendors as needed.
• Back-up for Senior Case Management Liaison.
• Other duties as assigned

EDUCATION

• Bachelor's degree in a relevant field or equivalent work experience, preferred.

EXPERIENCE AND SKILLS

• 1-3 years related experience in healthcare/health insurance required.
• Prior Account Management / Client Management experience a plus

• Comfortable with advanced medical terminology.
• Strong leadership, communication, and collaboration skills.

• Intermediate level work experience with Microsoft Office, Word, and Excel Access and Power Point software applications.

POSITION COMPETENCIES

• Accountability
• Communication
• Customer Service Orientation
• Functional/Technical Skills
• Quality Focus
• Time and Task Management

PHYSICAL DEMANDS

• This is a standard desk role requiring extended periods of sitting and computer work.

WORK ENVIRONMENT

• Remote

Here at Allied, we believe that great talent can thrive from anywhere. Our remote friendly culture offers flexibility and the comfort of working from home, while also ensuring you are set up for success. To support a smooth and efficient remote work experience, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 100Mbps download/25Mbps upload. Reliable internet service is essential for staying connected and productive.

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Compensation is not limited to base salary. Allied values our Total Rewards, and offers a competitive Benefit Package including, but not limited to, Medical, Dental, Vision, Life and Disability Insurance, Generous Paid Time Off, Tuition Reimbursement, EAP, and a Technology Stipend.

Allied reserves the right to amend, change, alter, and revise, pay ranges and benefits offerings at any time. All applicants acknowledge that by applying to the position you understand that the specific pay range is contingent upon meeting the qualification and requirements of the role, and for the successful completion of the interview selection and process. It is at the Company's discretion to determine what pay is provided to a candidate within the range associated with the role.