ER Client Intake Coordinator

Client Intake Coordinator Emergency Department (Swing Shift)

Up to $32.00/hour + $5.50/hour Shift Differential (6:00 PM6:00 AM)

Full-Time opportunity in Concord, California

Schedule: WednesdaySaturday | 4:00 PM2:30 AM

Be the calm, compassionate presence that helps patients and their families navigate veterinary emergencies. As a Client Intake Coordinator at SAGE Concord, you'll play a critical role in delivering an exceptional client experience while helping our Emergency team provide timely, life-saving care. If you thrive in a fast-paced environment, communicate with empathy, and enjoy being an essential part of a collaborative team, we'd love to meet you.

Why Join SAGE Concord?

At SAGE Concord, part of Ethos Veterinary Health, you'll work in one of the East Bay's premier specialty and emergency veterinary hospitals. Our state-of-the-art facility, opened in 2022, brings together experts in Emergency & Critical Care, Cardiology, Internal Medicine, Surgery, Oncology, and Integrative Medicine to deliver advanced, compassionate care.

You'll join a supportive, team-oriented environment where collaboration, continuous learning, and exceptional patient care are at the center of everything we do.

Responsibilities:

• Serve as the first point of contact for emergency clients, gathering patient information with empathy and professionalism.
• Triage incoming emergency cases and communicate critical information to the clinical team.
• Obtain patient histories and accurately document medical information in the electronic medical record.
• Assist with patient intake, including obtaining vital signs when appropriate.
• Coordinate closely with veterinarians and technicians to prioritize cases and maintain efficient patient flow.
• Enter service charges accurately during the intake process to support timely invoicing.
• Prepare and maintain exam rooms for incoming emergency patients.
• Communicate updates and set expectations with clients during emotionally challenging situations.
• Support smooth shift transitions and contribute to efficient Emergency Department operations.
• Work closely with veterinarians, technicians, and support teams.
• Contribute to a positive, collaborative hospital culture.

What You Bring:

• High school diploma or equivalent.
• Minimum of 2 years of clinical veterinary experience required; emergency or specialty hospital experience strongly preferred.
• Strong understanding of veterinary terminology and emergency patient care.
• Excellent communication, client service, and interpersonal skills.
• Ability to remain calm, organized, and compassionate in a fast-paced emergency environment.
• Comfortable lifting 40+ pounds and standing for extended periods.
• Bilingual skills are a plus but not required.
• A collaborative mindset and commitment to exceptional patient and client care.

Benefits for this role may include health insurance (medical, dental, vision), retirement benefits, paid time off (including sick leave and vacation), short-term and long-term disability, and life insurance.

• Competitive compensation: $25.00$32.00/hour, based on experience
• $5.50/hour shift differential for hours worked between 6:00 PM and 6:00 AM
• Health, dental, and vision insurance
• 401(k) with employer match
• Paid time off
• Flexible Spending Accounts (FSA)
• Employee Assistance Program (EAP)
• Uniforms provided
• Annual Veterinary Assistant allowance
• License application and renewal reimbursement for Registered Veterinary Technicians (RVTs)
• Ongoing training, mentorship, and career advancement opportunities

Located in the heart of the East Bay Concord offers an outstanding quality of life with easy access to San Francisco, Napa Valley, and the surrounding Bay Area. Residents enjoy beautiful parks, hiking trails, diverse dining, and a vibrant community while benefiting from a more affordable alternative to many neighboring Bay Area cities.

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.

Across our network of specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.

Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.

At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicinetogether.

If you're ready to make a meaningful impact while supporting pets, their families, and an exceptional Emergency team, we'd love to hear from you.

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on qualifications, competence, merit, and business need.