Lead Coordinator

Job Standards Respond to Internet inquiries in less than 5 minutes. Answer sign calls or call prospect back in less than 5 minutes. Record the source and track the progress of Internet inquiries, sign call leads, and open house leads. Track consultations scheduled, consultations attended, and cancelled consultations. Maintain contact database system. Monitor and examine the response rate of email templates and follow up plans and make revisions as necessary to maintain effectiveness. Cultivate leads/inquiries from acquisition through conversion (consultation). Pre‑qualify prospects and introduce them to our preferred lender. Convert qualified prospects to consultations. Confidently perform a phone consultation in the absence of the Lead Buyers Agent. Maintain a high level of familiarity of the local real estate market and monitor market trends. Be considered the local real estate economist for our clients. Have a general knowledge of neighborhoods, zip codes, counties, market inventory, and pocket listings. Answer the customers’ questions and provide any information that would help the customers find value in our team with the purpose of scheduling a consultation. Keep up to date on loan programs and interest rates in order to be effective in converting prospects to schedule a consultation. Have a thorough understanding of all aspects of the buying process including, but not limited to loan approval, home inspections, appraisal, home warranty, and contract to close. Refer seller leads to the Listing Division. Additional job objectives may be added at any time in order to improve client satisfaction and overall transaction efficiency. Primary Objectives Respond to Internet inquiries in less than 5 minutes. Answer sign calls or call prospect back in less than 5 minutes. Record the source and track the progress of Internet inquiries, sign call leads, and open house leads. Track consultations scheduled, consultations attended, and cancelled consultations. Maintain contact database system. Monitor and examine the response rate of email templates and follow up plans and make revisions as necessary to maintain effectiveness. Cultivate leads/inquiries from acquisition through conversion (consultation). Pre‑qualify prospects and introduce them to our preferred lender. Convert qualified prospects to consultations. Confidently perform a phone consultation in the absence of the Lead Buyers Agent. Maintain a high level of familiarity of the local real estate market and monitor market trends. Be considered the local real estate economist for our clients. Have a general knowledge of neighborhoods, zip codes, counties, market inventory, and pocket listings. Answer the customers’ questions and provide any information that would help the customers find value in our team with the purpose of scheduling a consultation. Keep up to date on loan programs and interest rates in order to be effective in converting prospects to schedule a consultation. Have a thorough understanding of all aspects of the buying process including, but not limited to loan approval, home inspections, appraisal, home warranty, and contract to close. Refer seller leads to the Listing Division. Additional job objectives may be added at any time in order to improve client satisfaction and overall transaction efficiency. Regular Work Activities Follow up with inquiries/leads. Use effective communication and consistent, methodical phone calls and emails in order to set client consultations for the Lead Buyer Specialist. Computer Input and Contact Database Management. Keep Lead Buyer Agent up to date on prospect’s progress by updating Boomtown and attending weekly buyer team meetings. Study periodicals and other sources of market data to better understand the local and broad market. Follow up to confirm scheduled consultations on behalf of the Lead Buyers Agent. Maintain ongoing lead management training by attending all Boomtown education webinars. Network with other lead coordinators to role play and exchange ideas for growth and improvement. Input Open House buyer contact information into database, assign a follow‑up campaign and create an e‑alert for the lead. Keep up to date with our current listing inventory, pocket listings, and the market inventory. Additional work activities may be added at any time in order to improve client satisfaction and overall transaction efficiency. Key Skills Excellent at developing relationships and building rapport quickly. People oriented. A strong desire to provide exceptional customer service and put the needs of others before your own through active listening and asking questions. Detail oriented. Outstanding positive attitude. Strong written and verbal communication skills. Good organizational and time management skills. Learning based and committed to personal growth. Willing to learn scripts and dialogues. People Contacts and Interactions Lead Buyer Specialist – daily. Administrative Team – daily. Buyer Prospects – daily. Lender – daily. Showing Specialists – daily. Compensation Salary plus bonus. Paid time off. Job Requirements Experience, Training, and Education – What prior work and life experience will help you succeed in this role? (Education, industry‑specific, sales, administrative, management, customer‑service). College degree preferred. Real Estate License (or willingness to obtain real estate license before starting position). Minimum 4 years professional experience. High level of computer literacy. Flexible schedule – in addition to weekday activity, must have some availability on weeknights and weekends to answer Internet inquiries/sign calls. Behavioral Requirements “Detailed and Accurate.” Most dominant traits are cautious process‑oriented approach and need for structure and conformity. Low V1: Takes a process‑oriented approach to risks and unfamiliar situations; prefers cautious, deliberate decision‑making; comfortable in a supporting role. Mid V2: Mildly sociable; comfortable interacting with others and working with teams, yet also seeks solitude, reflection and quite analysis. Mid V3: Typically has a strong sense of urgency and works comfortably within a fast‑paced environment, but is methodical, persistent, and committed to quality. High V4: Relies on facts, policies and procedures, and directions from others. Enjoy works with structure and routine; perfectionist. Preferred DISC = CSI or SCI. Low D: Prefers parameters of authority to be set before making decisions; can be a supportive leader within organization. Mid I: Moderately outgoing and people oriented; uses facts and information to persuade others. Mid-Hi S: Cautious; caring, helpful, and dependable; prefers predictable situations and tasks; strives for harmonious relationships. High C: Analytical; competent practitioner with high standards of quality and detail orientation. #J-18808-Ljbffr