Customer Success Manager

Scaled Customer Success Manager, K-12 Education Contract Duration: 6 months (Sep 1, 2026 Feb 28, 2027) Location: Hybrid at NY, NY 10013 OR SF, CA 94105 (in office 2-3 days a week) Pay Rate: $170/hr on W2 Travel Requirements: Someone who is open to travelling for the role ideal (2-3 trips estimated) Notes: The hired individual will manage the rollout of "AI for Teachers," specifically focusing on large school districts. Key responsibilities include overseeing customer onboarding and technical implementation (such as SSO and role-based access), executing training and activation sessions, and fostering a community of practice for educators. The role requires the ability to drive technical conversations with school leadership and analyze data to refine the program. While technical knowledge of single sign-on solutions is a "nice to have," candidates must understand the landscape of AI in education. Experience in EdTech customer success or learning design is preferred, and the candidate must demonstrate strong executive presence to facilitate successful deployments. Job description: About the role With the launch of AI for Teachers, we're partnering with K-12 districts to help educators reclaim time, personalize instruction, and model responsible AI use for the next generation of learners. As our Scaled Customer Success Manager for K-12, you'll be the primary post-sale point of contact for a broad portfolio of districts, and the architect of how those districts activate, adopt, and expand AI across their schools. This is not a traditional 1:1 CSM role; you'll operate in a one-to-many model. Rather than managing individual accounts through bespoke touchpoints, you'll design the scalable programs, content, and training infrastructure that allow a high volume of districts to succeed simultaneously. You'll build the assets that inspire teachers, the train-the-trainer curricula that let districts grow their own internal experts, and the repeatable playbooks that turn a strong launch into durable, district-wide adoption. You'll work closely with the Beneficial Deployments team, Product, and Marketing to ensure the voice of K-12 educators shapes how AI for Teachers evolves, and you'll be a visible champion for what safe, beneficial AI looks like in public education. Key responsibilities Guiding a portfolio of districts through onboarding, activation, and early wins via digital-first and one-to-many engagement Design and deliver the K-12 enablement strategy end to end: onboarding cohorts, live and on-demand webinars, office hours, and lifecycle communications that move districts from signed to activated with a focus on ensuring value realization Guide district IT and admin teams through the technical foundation for launch, including SSO and provisioning setup, and workspace configuration, turning what you learn into self-serve setup guides that scale across the portfolio Help districts establish the right governance posture from day one, advising on data retention, audit logging, admin controls, and student data privacy considerations (FERPA, COPPA) so IT leaders and administrators trust the deployment before a single teacher logs in Build and launch scalable, teacher-facing assets (use case libraries, lesson-aligned prompt guides, video walkthroughs, quick-start kits) that inspire educators and make AI for Teachers immediately useful in the classroom Develop and run a Train-the-Trainer program that equips district instructional coaches, tech integration specialists, and teacher-leaders to build internal expertise and drive adoption without ongoing dependence Monitor activation and adoption signals across the portfolio, identify at-risk or stalled districts, and deploy targeted programmatic interventions to get them back on track Capture and synthesize educator feedback, surfacing use cases, friction points, and feature requests to Product and the AI for Teachers team Partner with Marketing and Sales to develop district success stories, reference accounts, and community programs that support pipeline and expansion Establish the repeatable playbooks, templates, and health metrics that define what "great" looks like for scaled K-12 customer success