Customer Success Manager
Veracity
Customer Success ManagerSan Francisco, California (Remote)Full TimeOnboarding Prospective CustomersConduct onboarding calls with prospective customers, train them to use the product, complete technical implementation steps, and help them realize value quicklyCoordinate with Account Executives to identify any red flags that would hinder the prospect from subscribing to KeeperMaintain a high conversion rate from Free Trial to subscribed customer (80-85%)Expansion of Existing AccountsProactively reach out to accounts in your pipeline to ensure they're continuing to reach their goals and respond to inbound support inquiries in a timely mannerCreate and maintain customer education materials: record video feature overviews and write user guides for content-driven email sequencesDrive expansion revenue of existing accounts in your pipeline (increase MRR)Internal Team ProcessesDocument best practices, creating templates for customer engagement at key milestones for various user personasHelp the team iterate to find the most efficient internal processes that reduce friction and best help our customers succeed
Vacancy posted 3 days ago
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