Enterprise Customer Success Manager

AI Outcomes ManagerAs an AI Outcomes Manager at Tavily, you will serve as the trusted advisor and bridge between Tavily and our enterprise customers. You'll guide customers through their entire journey, starting from onboarding and implementation, through ongoing adoption and enablement, to renewal and expansion. You are both a relationship builder and a product expert, ensuring our customers unlock the full power of Tavily's AI-powered search platform.In this role, you will become a strategic partner, engaging with executive sponsors and consulting customers on the development and execution of their AI/agentic roadmap. You'll work closely with architects, and technical teams to define how LLMs, intelligent search, and autonomous agents can be integrated into their workflows and long-term strategy. By helping customers design scalable AI adoption plans and navigate the rapidly evolving landscape, you'll position Tavily not only as a product provider, but as a critical driver of their competitive advantage. At the same time, you'll act as the customer's advocate internally, shaping product direction and influencing innovation to ensure Tavily continues to deliver maximum value.What You'll DoServe as a trusted partner, guiding customers through onboarding, implementation, and long-term adoption of Tavily's AI search platformLead onboarding engagements by ensuring smooth integration, connectivity setup, and value realization across customer projectsDevelop and deliver scalable onboarding materials: tutorials, "cookbooks," best-practice guides, reference implementationsProactively monitor customer health, usage metrics, and adoption signals to identify churn risk and expansion opportunitiesWork cross-functionally with Sales, GTM Engineering, and Product to ensure seamless customer journeysBe the voice of the customer, synthesizing feedback to influence Tavily's product roadmap and developer experience improvementsShape the future of the post-sale experience at TavilyWhat We're Looking For5+ years in technical, customer-facing roles such as Customer Success, Customer Success Architect, Implementation Consultant, or Renewals Account Manager, preferably in B2B SaaSProven experience working with technical users of developer tools or modern AI/LLM-based platforms. Comfort navigating complex technical conversations with both developers and business stakeholders is requiredOutstanding communication and presentation skills; capable of building rapport across technical and executive audiencesStrong commercial instincts, with experience managing renewal cycles, forecasting, upsell/cross-sell, and using CRM tools (e.g. HubSpot, Salesforce) for pipeline and customer trackingDeep empathy for customer outcomes, and a passion for helping users extract maximum value from our technologySelf-driven and able to thrive in fast-moving, ambiguous environments while managing multiple priorities with high autonomyBonus: Familiarity with AI/LLM orchestration (e.g. LangChain or similar) is a plusPerks & BenefitsA young, open, and inclusive culture where everyone has real impact from day oneThe chance to build alongside a fast-moving team at the forefront of agentic AIDaily team lunches, plus fully stocked snacks to keep you energizedFull medical, dental, and vision insurance to keep you feeling your bestA deep-work culture that values curiosity, creativity, and continuous learning